Technical Support Specialist

2 Months ago • 3 Years + • Game Story Writing/Narrative Design

Job Summary

Job Description

As a Technical Support Specialist at CD PROJEKT RED, you will be responsible for communicating with players, providing technical advice, creating solutions and guides, identifying and prioritizing issues, collaborating with various teams (production, QA, design, programming, PR, legal, and marketing), and upholding company values. You will work closely with other teams throughout the production cycle to enhance their games. The role involves responding to player tickets, creating documentation, and using internal and external tools to track and manage issues. A passion for gaming and excellent communication skills are crucial.
Must have:
  • Passion for gaming
  • 3+ years experience in people-facing roles
  • Excellent written & verbal communication (English)
  • Strong teamwork skills
  • Analytical thinking
  • Tech savvy
Good to have:
  • Experience with customer service tools
  • Game modding experience
  • Software testing experience
  • Knowledge of French, German, Spanish, Brazilian/Portuguese, Chinese, or Eastern European languages
  • Interest in computer science, PC hardware, programming
Perks:
  • Relocation support
  • Polish lessons
  • Paid leave (20-26 days)
  • Flexible working hours
  • Welcome pack
  • Trainings & courses
  • Merch
  • Private medical healthcare
  • COVID-19 support
  • Psychological care
  • Multisport card
  • Dog-friendly office
  • Social events
  • Healthy snacks
  • International environment
  • Onsite gym

Job Details

Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our team members!

Job Description

As a member of our Technical Support team, you will communicate and share knowledge with both players and workmates, track and prioritize reported issues, and ensure that players' needs and concerns are reflected in game updates. This position offers a long-term and highly engaging collaboration where you will work closely with other teams across the entire production cycle to enhance our games. Are you ready to join us on this exciting journey?

Daily responsibilities

  • Communicating with players and offering technical advice by responding to tickets.
  • Creating solutions and guides for players in accordance with CDPR Tech Support standards.
  • Identifying issues, prioritizing, reporting and following up on them using internal and external tools.
  • Propelling team and cross-team efforts to address high-priority issues in optimal ways.
  • Collaborating with other teams, including production, QA, design, programming, PR, legal, and marketing.
  • Researching and obtaining solutions and information.
  • Upholding and sharing CD PROJEKT RED’s values.

Qualifications

  • Gamer / interest in games / passion for games - must have.
  • At least 3 years experience in jobs requiring resilience, interpersonal skills, and a helpful attitude, notably in widely defined people-facing services. A part of the experience can be in the form of a proven record of providing help to gamers e.g. as a moderator or MVP on forums, or a class leader in MMO game guilds etc.
  • Excellent communication skills in English including writing (wording, layout, formality level adjustment)* 
  • Strong teamwork skills.
  • Analytical thinking.
  • Tech savvy.

* Fluency in written English is crucial for this role, as it will be the primary language used in your work. Applications that don’t showcase strong independent English skills will not be considered.

Nice to have:

  • Being a dedicated gamer in progression-focused, organized gaming. 
  • Self-improvement approach within a game/ as a gamer.
  • Knowledge of one or more of the following: French, German, Spanish, Brazilian/Portuguese, Chinese, Eastern European languages.
  • Interest in computer science, modern PC hardware, programming.
  • Experience with customer service tools.
  • Previous experience in modding games.
  • Participation in software testing.

While applying please attach your resume and cover letter in English as one file.
In the cover letter please explain what the term “GG” stands for in one short paragraph.
 Applications without the required attachments will not be considered.

Additional Information

Working model

  • Office-First: working from the Warsaw studio for a minimum of 10 days per month.

Relocation support

  • Relocation package – flight ticket, company apartment for your first month, relocating your pet, shipping your belongings: it’s all covered. 
  • Relocation assistance — processing your legalization operations for you, assistance with finding residence, tax settlements - all you need to feel right at home is taken care of.
  • Polish lessons for foreign employees — and for your spouse or partner, too.
  • Paid Leave — from 20 to 26 days of holiday for every team member per year, paid sick leave, and paid maternity & paternity leave.

Perks & Professional Growth

  • Flexible working hours — start your workday anytime between 8:00 and 10:00 AM.
  • A welcome pack filled with goodies — to help you feel right at home once you join the team.
  • Trainings, lectures and courses — internal workshops, external training for each employee, ‘Meet a star’ events, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
  • Merch — gifts for newborn rebels and regular chances to nab some cool swag!

Health & Well-being

  • Private medical healthcare — a selection of medical plans with dental care to choose from, which are also accessible for your partner and relatives.
  • Support during COVID-19 — regular tests and COVID vaccinations at the studio as well as professional advice and guidance from a specialist doctor.
  • Psychological care — free mental health support and various well-being webinars. 
  • Multisport card — gain access to a wide number of sporting and fitness facilities across the city.

Social Activities & Life in the Office

  • Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
  • Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
  • Healthy selections — ​​organic fruit, snacks, muesli, organic honey, vegan milk, and speciality coffee are all at your disposal around the studio. Enjoy!
  • Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.

Head office in Warsaw

  • Sustainable campus with an eco ethos — solar panels provide green energy, 2000 plants and an air-filtering system to help provide clean air, electric car charging points, flower meadows, and more green features in the works.
  • An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support and yoga and healthy spine classes.
  • Car and bike parking spaces.
  • A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
  • No dress-code — we like to keep it casual.

 

If you've observed any irregularities in our recruitment process please click here to report them.

Similar Jobs

Amanotes - Technical Game Artist

Amanotes

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
1 Month ago
Playrix - Lead Technical Designer

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
6 Months ago
Playtika - Senior 2D Artist

Playtika

Romania (Hybrid)
2 Months ago
4ThePlayer - Remote Lead JavaScript Developer

4ThePlayer

(Remote)
4 Months ago
Playrix - Senior Technical Designer

Playrix

Portugal (Remote)
6 Months ago
Illumination - Storyboard Artist Intern - Summer 2025

Illumination

Santa Monica, California, United States (Hybrid)
2 Months ago
Tencent - 2D Open World Game Storyboard Artist

Tencent

Guangzhou, Guangdong Province, China (On-Site)
2 Months ago
Qingci Games - Urgent Animation Storyboard Artist

Qingci Games

Xiamen, Fujian, China (On-Site)
2 Weeks ago
Magnopus - Inference Artist

Magnopus

Los Angeles, California, United States (On-Site)
2 Weeks ago
Sony Pictures Animation - Story Artist - Feature

Sony Pictures Animation

Los Angeles, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

CD PROJEKT RED - Asset Artist (Geology Environment) - Contract

CD PROJEKT RED

(Hybrid)
2 Weeks ago
CD PROJEKT RED - Audio Programmer

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Day ago
CD PROJEKT RED - Previz Artist

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Weeks ago
Playrix - Lead Location Designer

Playrix

Ukraine (Remote)
6 Months ago
Every matrix - Game Developer (Slots, Pixi.js)

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
Easy Brain - Senior UI Artist

Easy Brain

Limassol, Limassol, Cyprus (Hybrid)
1 Month ago
Playrix - Senior Technical Designer

Playrix

Cyprus (Remote)
6 Months ago
Playrix - Location Game Designer

Playrix

Ukraine (Remote)
6 Months ago
Playtika - 2d Animator

Playtika

Poland (Hybrid)
5 Months ago
GoReel - Middle JavaScript Developer (PixiJS)

GoReel

Bratislava Region, Slovakia (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Warsaw, Masovian Voivodeship, Poland

London stock Exchange - Lead Research Analyst with Farsi language

London stock Exchange

Gdynia, Pomeranian Voivodeship, Poland (On-Site)
23 Hours ago
Lucid Reality Labs - Business Analyst

Lucid Reality Labs

Poland (Remote)
2 Months ago
Netflix - Security Engineering, Security Incident Response

Netflix

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
Keywords Studios - Junior AI Tester

Keywords Studios

Silesian Voivodeship, Poland (On-Site)
1 Month ago
Lucid Reality Labs - Machine Learning Engineer

Lucid Reality Labs

Poland (Remote)
3 Months ago
Evolution - Senior QA Engineer

Evolution

Warsaw, Masovian Voivodeship, Poland (Hybrid)
3 Months ago
Playtika - Technical Product Owner

Playtika

Poland (Hybrid)
6 Months ago
Easy Brain - Ads Monetization Manager

Easy Brain

Warsaw, Masovian Voivodeship, Poland (Hybrid)
7 Months ago
N-iX - Senior .NET Engineer (with ETL Experience)

N-iX

Poland (Remote)
1 Month ago
N-iX - Data Engineer (with Databricks)

N-iX

Poland (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Game Story Writing/Narrative Design Jobs

Rocksteady Studios - Cinematics Director

Rocksteady Studios

(Hybrid)
2 Weeks ago
Next Level Business Services - Webfocus Developer

Next Level Business Services

Plantation, Florida, United States (On-Site)
6 Months ago
Sony Pictures Animation - Story Artist - Feature

Sony Pictures Animation

Los Angeles, California, United States (On-Site)
1 Month ago
The Walt Disney Company - Lead Game Designer, Creative Development

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Weeks ago
Story Ground - Lead Webcomic Artist (Supernatural Action Drama)

Story Ground

(Remote)
3 Weeks ago
Qingci Games - Urgent Animation Storyboard Artist

Qingci Games

Xiamen, Fujian, China (On-Site)
2 Weeks ago
Oculus VR - Senior Narrative Systems Designer

Oculus VR

San Mateo, California, United States (Remote)
1 Month ago
Handy Games - Narrative Game Designer

Handy Games

Giebelstadt, Bavaria, Germany (On-Site)
2 Weeks ago
Sony Pictures Animation - Story Artist - Feature

Sony Pictures Animation

Culver City, California, United States (On-Site)
5 Months ago
Larian Studios - Senior Story Editor

Larian Studios

Guildford, England, United Kingdom (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

CD PROJEKT RED is home to over 1000 game-making professionals from all over the globe. We speak many different languages, but share one love — video games.


We are creators of The Witcher series of games, including the acclaimed The Witcher 3: Wild Hunt. Most recently, we have created Cyberpunk 2077 and its spy-thriller expansion Phantom Liberty.


We are headquartered in Warsaw, Poland, with studios in Cracow and Wroclaw. In North America, we operate in Vancouver and will be opening a new studio in Boston to drive development on the followup to Cyberpunk 2077. 


We’re proud to have a gamer-first approach, a diverse & supportive culture, and a focus on mature, meaningful storytelling that will inspire gamers for years to come.


Boston, Massachusetts, United States (On-Site)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Boston, Massachusetts, United States (Hybrid)

Boston, Massachusetts, United States (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Boston, Massachusetts, United States (On-Site)

View All Jobs

Get notified when new jobs are added by CD PROJEKT RED

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug