Account Strategist, Engage
Job Summary
Job Description
The Account Strategist at Google Customer Solutions (Engage) in Ho Chi Minh City, Vietnam, manages a portfolio of medium-sized businesses, focusing on growth, risk management, and achieving goals. This role requires collaboration with the sales team, ensuring accountability and outstanding customer experience. Responsibilities include conducting outbound calls, identifying key client stakeholders, creating digital marketing plans, and assessing client needs through effective questioning and objection handling. The ideal candidate will possess strong communication, analytical, and relationship-building skills, along with experience in digital advertising, consultative sales, or digital marketing. Coaching junior team members is also a key aspect of this position. The role involves understanding growth drivers, identifying opportunities, and creating plans for achievement, improving customer relationships and sharing performance-enhancing suggestions.
Must have:
- Bachelor's degree or equivalent experience
- 2+ years in digital advertising/sales
- Client relationship management
- Data analysis & insights
- Excellent communication skills
- Achieving sales quotas
Good to have:
- Experience in technology
- Account management
- Coaching experience
5 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
Preferred qualifications:
- Experience in technology, account management, and achieving quotas to drive client growth.
- Ability to assess and solve client needs through effective questioning, objection handling and engaged selling.
- Ability to use investigative skills to leverage data to uncover insights to support proposals and analyze impact.
- Ability to manage multiple projects while paying strict attention to detail and working on their own and with others.
- Excellent presentation and communication skills with peers, management, cross-functional teams and clients.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.Responsibilities
- Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
- Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
- Improve our customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
- Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans. Assess and solve client needs through effective questioning, objection handling and engaged selling.
- Coach junior team members on achieving goals and client engagement.
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