Client Partner - Life Sciences
Job Summary
Job Description
Brillio is a digital technology service provider for Fortune 1000 companies, focusing on digital adoption and leveraging technologies like cloud computing, IoT, AI, and mobility. The company has a global workforce and a strong presence in North America, Europe, and India. This role is for a Client Partner within the Customer Success team, specifically targeting strategic Pharma clients. The Client Partner will be responsible for driving sales, business development, and executive relationships, ensuring superior customer experience and revenue growth. The ideal candidate will act as a "trusted advisor" with a blend of strategic business and technology experience, working with CXO-level executives to build long-term partnerships. The role involves managing client relationships, positioning Brillio as a strategic partner, mapping capabilities to client needs, and managing account P&L and delivery.
Must have:
- Establish and manage client relationships at all levels.
- Build trust and understand client business goals and culture.
- Position Brillio as a strategic partner.
- Manage account P&L and high-level delivery.
- Map Brillio's capabilities to client requirements.
- Build relationships with Fortune 1000 customers.
- Deliver growth with Life Sciences and Pharma clients.
- Farmer/mining approach, street smart, optimistic.
- Broad technical understanding of Data and AI.
- Senior executive presence and credibility.
- Excellent communication and facilitation skills.
- Exceptional client management skills.
- Business development and delivery experience.
- Experience in a global service delivery model.
Good to have:
- Customer Advocacy: Ensures customer success.
- Owner’s Mindset: Committed to Brillio’s success.
- Innovation Ethos: Embraces ambiguity and experimentation.
- Execution with Pace: Delivers results with changing expectations.
- Big Picture Thinking: Sets bold targets for team success.
- Winning Through Teams: Fosters collaboration and empowers teams.
5 skills required
Job Details
Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital private equity and Orogen Group, and growing at nearly 60% YoY since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.
With delivery locations across the United States, Romania, Canada, Mexico, and India, our growing global workforce of over 5500 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio was awarded ‘Great Place To Work’ in 2021 and 2022. Learn more www.Brillio.com.
The role:
The Client Partner position is a key role within the Brillio Customer Success team for North America, responsible for driving sales and business development strategies, and executive relationships for one of our most strategic Pharma clients and a couple other key clients.
In this role, the Partner will be responsible for driving superior customer experience and revenue growth. The position also requires working with and leveraging corporate and internal digital groups. The individual will be responsible for establishing and maintaining relationships at the CXO level and creating a long-term strategic partnership with the clients. The role shall be assisted by a team of practice managers who shall help create the customer experience and delivery excellence.
The Partner will act as a “trusted advisor” to his/her client and have a mix of strategic business and technology experience. With Brillio’s strong presence in the Banking space and our entrepreneurial culture, this position presents a dynamic growth opportunity for the right individual to contribute to a rapidly growing company in an exciting field.
Responsibilities
- Establishing and managing client relationship at all levels
- Establishing and building "trust" and leverage client context by understanding client's overall business goals and culture
- Positioning Brillio as a Strategic partner and identifying new avenues for Brillio to partner, implement and deliver within the account.
- Managing the account P&L & high-level delivery responsibility
- Mapping Brillio’ s capabilities and solutions to client’s requirements.
- Build newer relationships with one of the marquee Fortune 1000 customers.
Qualifications
- Proven track record of delivering growth with Life Sciences and Pharma services clients (10M+) and driving strategic partnerships.
- Should have a farmer/mining approach, street smart, optimistic person capable of bringing innovative solutions and ideas and leading by example.
- Should have broad technical understanding of Data and AI concepts
- Senior executive presence and credibility – possesses an interest and passion toward engaging senior level executives in grasping and enabling fundamentals of business change.
- Excellent communication and facilitation skills.
- Exceptional client management skills and business development & delivery experience.
- Experience in a global service delivery model.
Candidates should demonstrate the below listed critical leadership qualities
- Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions.
- Owner’s Mindset - Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm.
- Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth.
- Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations.
- Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons.
- Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game” in order to create a winning formula.
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