ServiceNow Software Engineer

5 Months ago • 3-5 Years • $114,000 PA - $205,000 PA
Software Development & Engineering

Job Description

This ServiceNow Software Engineer role at Nintendo of America involves developing and maintaining ServiceNow systems, designing solutions, implementing systems with high quality and security, troubleshooting, and providing on-call support. Responsibilities include analyzing requirements, performing testing, collaborating with team members, and ensuring compliance with company policies. The role requires expertise in ServiceNow development (scripting, workflows, integrations), web development, API integrations, and IT infrastructure fundamentals. Strong understanding of design principles, testing frameworks, data management, and experience with JavaScript/TypeScript/Node.js are essential.
Good To Have:
  • Azure Active Directory integration
  • Microsoft Teams integration
  • Rubrik, AWS integration experience
Must Have:
  • ServiceNow development expertise (scripting, workflows)
  • Web development & API integrations
  • IT infrastructure fundamentals (DNS, OSI Model)
  • JavaScript/TypeScript/Node.js proficiency
  • Experience with source control
Perks:
  • Comprehensive benefits package (medical, dental, vision, 401k, PTO)
  • Potential for semi-annual performance bonus
  • Relocation assistance (may be available)

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Nintendo of America Inc.

 

About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

 

Based in Redmond, Washington, Nintendo of America (NOA) serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at 

 

Team/Job Summary: Within NOA IT’s Infrastructure & Operations department, this position is responsible for supporting development in the ServiceNow platform and providing corporate support for internal Nintendo of America systems driving service catalogs and automation workflows at the request of both IT and the business.

 

DESCRIPTION OF DUTIES:

·        Analyzes requirements, decides on technologies, and designs solutions to meet organizational needs within the ServiceNow product suite.

·        Implements systems ensuring high quality, security, and performance.

·        Designs and performs appropriate testing of software components.

·        Maintains existing systems by adding/updating features, addressing live-site issues, improving reliability, etc.

·        Troubleshoots systems, investigating and addressing root causes.

·        Ensures work is compliant with company policies and internal controls.

·        Supports teammates through mentoring, providing guidance, processes documentation, etc.

·        Provide on-call support as needed.

·        Designs and deploys enhanced process and technology solutions, supporting the operational requirements and/or strategic initiatives.

·        Develops technical specifications and configuration of applications and integrations.

·        Develops and modifies technology systems, addressing functional, performance, security, quality, operations and monitoring needs.

·        Creates detailed test scenarios, performs testing and analyzes results.

·        Collaborates with team members to define the functional and technical needs of an organization and recommend solutions.

·        Communicates the status of the work, progress and obstacles to the team.

·        Supports product customers in supporting development needs in specific focus areas.

·        Documents all technology changes through appropriate change control.

 

SUMMARY OF REQUIREMENTS:

·        Bachelor of Science degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, Information Systems, Industrial Engineering, or related field; or equivalent combination of education and experience.

·        Minimum of 3-5 years of related field experience with web development and API integrations with emphases on ServiceNow platform.

·        Excellent organizational and decision-making skills.

·        Knowledge of ITIL framework and best practices.

·        Strong knowledge of IT infrastructure fundamentals: DNS, OSI Model

·        Experience with web development and API integrations with emphases on ServiceNow platform.

·        Proficiency with ServiceNow development, such as scripting, workflows, flows, plugins, and integrations (Ex. Azure Active Directory, Microsoft Teams, Rubrik, AWS, etc.)

·        Strong understanding of loosely coupled/modular/reusable design principles

·        Strong understanding of programming flow conventions/logic especially in the areas of:

o   Loosely coupled/modular/reusable design principles

o   Automated testing frameworks

o   Data management

o   Horizontal pattern development (discovery)

·        Understanding of structured data in web payloads, working and integrating with web service interfaces: REST, GraphQL

·        Expertise in JavaScript/TypeScript/Node.js

·        Experience working with source control and version control systems.

 

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

   

This position is HYBRID in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time. Relocation assistance may be available.

 

This position includes a base salary range of $114,000 - $205,000 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our  for more benefits information

 

#LI-HYBRID

 

JOB DATE: March 11, 2025

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