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Community Manager - Contractor

Federal Territory Of Kuala Lumpur, Malaysia (On-site)

Community Manager - Contractor

1 Month ago • All levels • Community Management

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user-retention

Job Description

This freelance Community Manager role focuses on managing and growing the Malaysian community for Garena's products. Responsibilities include moderating official Discord and Facebook communities, translating marketing materials into Bahasa Malaysia, organizing local events, collaborating with marketing and publishing teams to develop effective campaigns, and providing insights on Malaysian FPS gamers. The ideal candidate is a hardcore FPS gamer fluent in Bahasa Malaysia and English with strong communication skills and experience in community management or related fields.

Must have:

Community management experience
Fluency in Bahasa Malaysia
Hardcore FPS gamer
Strong communication skills
Discord moderation expertise
Translation/localization skills

Good to have:

Experience with stakeholder management
Familiarity with game publishing
Experience in organizing gamer events

Job Description

Understand our product and publishing team’s user retention philosophy, and be the bridge of communication between publishing team and our Malaysian users
Moderate and oversee the product’s Malaysian communities on our official Discord and on Facebook page
Translate and localize social media postings and online marketing ads from English to Bahasa Malaysia
Organize and participate in Garena-organized local grassroots events and community gatherings
Work closely with marketing team and the rest of publishing team to develop effective campaigns by providing in-depth insights on Malaysian FPS gamers

Job Requirements

Fresh graduates or young professionals with experience in community management (such as gamer community events), game operations, game publishing or related scope of work is preferred
Hardcore gamer with a strong familiarity with major FPS games on PC and Mobile. Passionate about games with a good understanding of the gaming industry, and preferably familiar with recent shooting games.
Fluency in Bahasa Malaysia; Good written and verbal communication skills in English language is preferred
Familiar with Discord and its various bots and moderation tools
Proven experience in stakeholder management and rapport-building is preferred

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About The Company

Garena

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Garena is a leading global online games developer and publisher. Free Fire, its self-developed mobile battle royale title, was the most downloaded mobile game in the world in 2019, 2020, and 2021, according to data.ai, previously known as App Annie.

Garena is run by passionate gamers and has a unique understanding of what gamers want. It exclusively licenses and publishes hit titles from global partners – such as Arena of Valor and Call of Duty: Mobile – in selected markets globally. Garena champions social and entertainment experiences through games, enabling its communities to engage and interact. Garena is also a leading esports organiser and hosts some of the world’s biggest esports events.

Garena is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Garena, Sea’s other core businesses include its e-commerce arm, Shopee, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology