Customer Experience Advisor
Job Summary
Job Description
- Excellent communication skills (oral and written)
- Strong organizational and time management abilities
- Problem-solving and customer service skills
- Ability to work independently and as a team player
- Experience in the gambling industry
- Hybrid work policy
- 4 weeks of Workation
- Well-being allowance
- Private health insurance
- Retailer, gym, bar & restaurant discounts
- Employee assistance program
- Relocation package (for non-Malta residents)
2 skills required
Job Details
Description
- Clear and concise communication to our customers via live chat, email and phone.
- Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
- Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
- An ability to work independently while contributing to the wider team and our culture
- Enthusiasm and be a self-motivated team player
- Excellent oral and written communication skills
- Strong organisational and time management abilities
- Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience
WHO ARE WE?
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.
BENEFITS
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- We offer an employee assistance program that can provide help and guidance during challenging moments.
- For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.
JOIN US!
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
If you think you would be a good fit for the Leo pride - give us a roar!
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About The Company
LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.
As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM).
For more information, visit www.leovegasgroup.com.
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