Customer Project Manager, Healthcare Informatics

19 Hours ago • 5 Years + • $83,362 PA - $157,248 PA

Job Summary

Job Description

As a Customer Project Manager, you will be responsible for managing projects involving enterprise-wide software solutions for healthcare professionals and patients. Your role includes creating project plans, managing budgets, and ensuring successful implementation. You will coordinate teams, resolve issues, and ensure customer satisfaction. You will also proactively improve processes and procedures, driving methodology compliance and leading revenue forecasting when required.
Must have:
  • Bachelor's degree in IT or related field.
  • 5+ years of project management experience in IT.
Good to have:
  • Experience in PACS implementations, upgrades.
  • PMI PMP certification or LEAN Certified.
Perks:
  • Comprehensive Philips Total Rewards benefits program
  • Generous PTO, 401k (up to 7% match)
  • HSA (with company contribution)
  • Stock purchase plan
  • Education reimbursement

Job Details

Job Title

Customer Project Manager, Healthcare Informatics

Job Description

Create innovations with people who are passionate about transforming healthcare.  In this role as Customer Project Manager, you will work with diverse teams implementing enterprise-wide software solutions to improve the experience for healthcare professionals and patients.  At Philips, we focus on improving people’s lives through those timely and meaningful innovations. 

Your role:

  • Formulates the project plan for large /complex multi-site, multi-phase projects in accordance with the goals and timing as defined by contract; specifies the staffing of the project, resources required, anticipated costs, risk assessment and quality standards to be used.
  • Manages the overall customer satisfaction by balancing scope, pricing, and scheduling decisions with what was purchased and forecasted. Ensures appropriate communication between implementation teams to ensure success, efficiency, and risk mitigation.
  • Controls the project budget and project progress, manages cross-functional teams with sub-teams, manages external parties like subcontractors and partners with complex or customized contracts.
  • Provides expert resolution of issues, coordinating and monitoring the integration of work; directs project team members and gives them operational guidance. Manages escalations and finding resolutions that meet customer and Philips’ objectives.
  • Improves processes and procedures proactively in the interest of continuous improvement and customer success and drives Solid/PMI methodology and project documentation compliance as well as leads revenue forecasting whenever required.


 

You're the right fit if:

  • Minimum Bachelors degree in Information Technology or related field and minimum 5 years of experience of project management in IT, Software Products implementation
  • Experience in PACS implementations, upgrades and optimizations projects, PMI PMP certification or LEAN Certified highly preferred
  • Proven competency in the following: Virtual computing environments  (VM Ware and Hyper V), IT related medical standards: e.g. DICOM, Health Level Seven (HL7), and Integrating the Healthcare Enterprise (IHE), understanding of networking topologies and standards including clinical, quality and compliance standards
  • Superb customer service skills, including high-level professional demeanor and excellent interpersonal communication skills and ability to travel 25%.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $83,362.50 to $133,380.

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $87,750 to $140,400.

The pay range for this position in AK, DE, MD, NY, RI, or WA is $92,138 to 147,420.

The pay range for this position in CA, CT, DC, MA, or NJ is $98,280 to $157,248.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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About The Company

Over the past decade we have transformed into a focused leader in health technology.

At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities.

We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data.

As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better.


Visit our website: http://www.philips.com/
Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html

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