Customer Success Intern
Job Summary
Job Description
As a Customer Success Intern at Quizizz, you'll gain hands-on experience supporting a high-performing team. Responsibilities include setting up and configuring customer accounts, supporting onboarding and renewal operations (generating quotes, handling administrative tasks), ensuring accurate data processing, researching key contacts, maintaining CRM data, tracking engagement metrics, preparing reports, assisting with customer-facing materials, collaborating on process improvements, documenting standard operating procedures, coordinating with other teams, and participating in internal meetings. This internship offers a great opportunity to explore the intersection of customer success, operations, and edtech.
Must have:
- Account setup & configuration
- Onboarding & renewal support
- Data management & accuracy
- CRM data maintenance
- Collaboration with teams
- Report preparation
4 skills required
Job Details
As a CSM Intern at Quizizz, you’ll gain hands-on experience supporting a high-performing Customer Success team. You'll play a key role in ensuring smooth onboarding, renewal, and data management processes, helping us deliver exceptional value to our customers. This is a great opportunity to explore the intersection of customer success, operations, and edtech.
What you'll do...
- Set up and configure customer accounts, including user management and tool integrations.
- Support onboarding and renewal operations by generating quotes and handling related administrative tasks.
- Ensure accurate and timely processing of customer information throughout onboarding and renewal cycles.
- Research and identify key contacts and decision-makers within customer organizations.
- Maintain up-to-date customer data in the CRM, ensuring accuracy and usability across teams.
- Assist in tracking engagement metrics and preparing internal reports.
- Support CSMs with customer-facing materials such as success plans and usage summaries.
- Collaborate on improving internal processes for onboarding and renewals.
- Help document standard operating procedures to drive efficiency and consistency.
- Coordinate with Product, Sales, and Support teams to address customer needs.
- Participate in internal meetings to align on customer success priorities and initiatives.
Who you are...
- Someone with 0-2 years of experience, looking to enter the success vertical in the SaaS space
- Good communications and the right energy to collaborate in a fast growing organisation
- The Success team works in office from Monday to Thursday & Remote on Friday (430PM to 12AM)
- Ideally be available post the 6 months for a potential full time conversion
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