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Delivery Advisor

Selangor, Malaysia (On-site)

Delivery Advisor

2 Hours ago • All levels • Operations • Undisclosed

About the job

3 skills required for this role

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back-end

timeline-management

team-management

Job Description

The Tesla Delivery Advisor is responsible for providing a world-class ownership experience to new Tesla customers. This role involves welcoming customers, preparing vehicles, hosting delivery appointments, conducting new owner orientations, and ensuring accurate delivery information is maintained in the internal system. The advisor will work closely with the Delivery Manager, supporting center operations and contributing to improvements in delivery processes. A strong understanding of Tesla products, services, and local EV incentives is essential. Excellent customer service skills, strong organizational abilities, and proficiency in English (and other local languages) are required. The ideal candidate will be passionate about the automotive industry and eager to contribute to a growing technology company. The role may require flexible scheduling based on delivery volume. A valid driver's license with a clean driving record is preferred.

Must have:

Excellent verbal and customer service skills
Proficiency in English and other local languages
Strong organization and time management skills
Knowledge of Tesla products and services
Ability to work flexible schedule

What to Expect

The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.

What You’ll Do

Welcome customers to the Tesla family by making their journey to ownership a delightful experience.
Regularly update the internal system to ensure accurate and timely delivery information is available to management.
Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures.
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
Keep up with industry trends and best practices.

What You’ll Bring

Excellent verbal skills.
Consistent record of customer service excellence.
Enthusiastic and passionate about the changes in the personal transportation industry.
Ability to work cross-functionally with sales, service, logistics, and admin teams.
Ability to work across multiple systems.
Strong organization and time management skills.
Willingness to work on a flexible schedule, according to activity volume.
A valid driver’s license and an acceptable and safe driving record preferred.
Proficiency in English and other local languages required.

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