Delivery Advisor
Job Summary
Job Description
The Delivery Advisor at Tesla is responsible for providing an exceptional ownership experience to new Tesla customers. Responsibilities include welcoming customers, managing delivery information within the internal system, preparing vehicles, conducting new owner orientations, supporting the Delivery Manager, contributing to process improvement, demonstrating expertise in Tesla products and services, staying updated on industry trends, and ensuring superior customer service. This role requires excellent verbal communication, customer service excellence, enthusiasm for the automotive industry, cross-functional collaboration, and strong organizational skills. A valid driver's license and proficiency in English are essential.
Must have:
- Excellent verbal skills
- Superior customer service
- Product & service knowledge
- Organization & time management
- Cross-functional collaboration
Good to have:
- Bilingual capabilities
- Experience in the automotive industry
3 skills required
Job Details
What to ExpectWhat You’ll DoWhat You’ll Bring
The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.
- Welcome customers to the Tesla family by making their journey to ownership a delightful experience.
- Regularly update the internal system to ensure accurate and timely delivery information is available to management.
- Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
- Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
- Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures.
- Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
- Keep up with industry trends and best practices.
- Excellent verbal skills.
- Consistent record of customer service excellence.
- Enthusiastic and passionate about the changes in the personal transportation industry.
- Ability to work cross-functionally with sales, service, logistics, and admin teams.
- Ability to work across multiple systems.
- Strong organization and time management skills.
- Willingness to work on a flexible schedule, according to activity volume.
- A valid driver’s license and an acceptable and safe driving record preferred.
- Proficiency in English and other local languages required.
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