Delivery Manager

Description

• Spearhead comprehensive, multi-faceted projects across the enterprise, guiding them through every phase of the project lifecycle.
• Cultivate and sustain robust client relationships at all organizational tiers, aiming to become an indispensable business ally.
• Drive the achievement of financial goals, including revenue, profitability, and growth, while elevating customer satisfaction benchmarks.
• Foster and uphold communication channels within all strata of the organization to ensure cohesive operations.
• Enhance resource management by optimizing allocation, scheduling, and deployment efficiency.
• Provide executive support in strategic decision-making, defining project scope, and determining methodological approaches.
• Compile and present detailed reports to senior management, encapsulating project outcomes and fiscal health.
• Coordinate and lead both internal and client-centric meetings and workshops, ensuring clear communication of outcomes.
• Proactively identify potential project risks, devising and implementing strategies to mitigate them effectively.
• Initiate and guide change management processes to align with evolving project and organizational needs.
• Act as the pivotal connector between Zones and clients, facilitating discussions on business and technical matters.
• Resolve escalated issues that exceed the project team’s purview, addressing scheduling, resource, or technical challenges.
• Engage with clients to gauge and enhance their satisfaction with our products and services.
• Participate in client engagements as a sales adjunct, fostering new opportunities and nurturing existing relationships.
• Oversee the entire project management spectrum, adhering to PMI’s established knowledge areas: Scope, Schedule, Cost, Quality, Resources, Communications, Risk, and Procurement, while managing stakeholder expectations.
• Implement robust systems and processes designed to meet and exceed client Service Level Agreements (SLAs).
• Educate, mentor, and coach team members to deliver top-tier services and projects, grounded in industry-standard methodologies and best practices.
• Administer IT Service Levels and respond to Operational Requests from clients, ensuring top-notch service delivery.

• Bachelor’s Degree or 10+ years’ experience with Service Delivery, Project Management or business consulting, MBA preferred, or equivalent education, training or experience preferred.
• Exceptional communication skills and experience working with executives and C-level stakeholders.
• Demonstrated knowledge of risk management, change order management, performance measurements, financial and qualitative analysis, and project/people management.
• Extensive experience in managing large fixed priced engagements, managing profitability, and successfully meeting the client's expectations and goals.
• Ability to manage multiple priorities while staying aligned to the project objectives.
• Leadership skills that would be applied across the client enterprise and across multiple project environments, to influence client's expectations and goals.
• Experience with business transformation and change management. 
• Experience and success in managing service level agreements with penalties
• Experience successfully collaborating in a pre-sales environment with technical resources
• Demonstrated ability to translate technical requirements into a detailed quote or Statement of Work.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to implement effective personnel/project risk management and safety strategies.
• Ability to work and adapt to change in a fast-paced environment.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Project.
• Must have skills in five key general management areas of client relationship management, consultative selling, financial / business management, portfolio / project management and team management and are usually the primary focal point for all activities on a large complex contract.
• PMP Certification
• Knowledge of structured cabling to include copper and fiber systems preferred.
• Must have a strong background in IT operations, telecommunications, and distribution network projects.
• Experience coordinating engineering, construction teams and sub-contracted vendors.