Delivery Operations Specialist
Job Summary
Job Description
- Excellent organizational and communication skills
- Proficient in managing appointment calendars and pipeline flow
- Accuracy in preparing and processing delivery documents
- Data entry and maintenance in CRM systems
- Cross-functional collaboration with various teams
- Attention to detail
- Minimum 3 years of work experience
- Automotive registration and operations experience
- Bachelor's degree
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Global Employee Assistance Program (EAP)
- Employee Vehicle Purchase Program
- Tesla Vehicle Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts
- Employee Referral Program
1 skill required
Job Details
Delivery is a very exciting time for customers who are preparing to take ownership of their Tesla. The Delivery Operation Specialist serves as a liaison between the local delivery and supporting teams to consistently and professionally prepare for customer deliveries. This position has a direct impact on our delivery promise as customers take ownership of their new vehicles.
- Oversee and coordinate administrative responsibilities at the Delivery center
- Monitor and manage pipeline flow and appointment calendars to ensure an accurate and efficient delivery process.
- Prepare, print and process delivery documents in an accurate and timely fashion
- Work cross-functionally with other sales operations teams to verify sales orders, contracts and registration documents for accuracy.
- Record information and ensure data quality in our CRM and other systems
- Work with other departments such as service and logistics to coordinate vehicle shipment and prep
- Develop and implement best practices to provide a superior ownership experience and reflect Tesla brand values
- Perform other related duties based on business needs
- Excellent organization and communication skills
- Comfortable working in a fast-paced environment
- Proven ability to work well with others in a team
- Self-starter who is goal-oriented and highly motivated
- Superior Attention to detail
- Willingness to work on a flexible schedule, according to activity volume
- Ability to work across multiple systems
- Bachelor's degree or equivalent combination of education and experience
- Automotive registration and operations experience preferred
- At least 3 years' work experience
- Driver license's holder
In addition to a competitive compensation package, Tesla Hong Kong is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage (Extended to Employees' Dependents)
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Tesla Vehicle Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees.
福利
除了具有競爭力的薪酬方案外，Tesla 香港為員工提供以下福利：
- 員工認股計劃（ESPP)
- 團體醫療保險 (包括配偶及子女)
- 全球員工支援計劃 (EAP) 和協助資源
- 員工購車計劃
- Tesla 車輛體驗計劃
- Eshop精品員工優惠
- 節慶禮物
- 員工推薦計劃
本公司保留在未經員工事先通知/同意的情況下更改總薪酬福利的權利， 此類福利也可能受到本公司決定的條款及細則約束。
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