Delivery Operations Specialist

3 Days ago • 3 Years + • Operations

Job Summary

Job Description

The Delivery Operations Specialist at Tesla plays a crucial role in ensuring a smooth and professional customer delivery experience. Responsibilities include overseeing administrative tasks at the delivery center, managing appointment calendars and pipeline flow, preparing delivery documents, verifying sales orders and contracts, maintaining accurate data in CRM systems, and coordinating with other departments (service, logistics) for vehicle preparation and shipment. The ideal candidate will possess excellent organizational and communication skills, be comfortable in a fast-paced environment, and be highly detail-oriented. This role requires collaboration with various teams and the implementation of best practices to uphold Tesla's brand values and provide a superior customer experience.
Must have:
  • Excellent organizational and communication skills
  • Proficient in managing appointment calendars and pipeline flow
  • Accuracy in preparing and processing delivery documents
  • Data entry and maintenance in CRM systems
  • Cross-functional collaboration with various teams
  • Attention to detail
  • Minimum 3 years of work experience
Good to have:
  • Automotive registration and operations experience
  • Bachelor's degree
Perks:
  • Employee Stock Purchase Plan (ESPP)
  • Comprehensive Medical Coverage
  • Global Employee Assistance Program (EAP)
  • Employee Vehicle Purchase Program
  • Tesla Vehicle Experience Program
  • Employee Merchandise Discounts
  • Celebratory Gifts
  • Employee Referral Program

Job Details

What to Expect

Delivery is a very exciting time for customers who are preparing to take ownership of their Tesla. The Delivery Operation Specialist serves as a liaison between the local delivery and supporting teams to consistently and professionally prepare for customer deliveries. This position has a direct impact on our delivery promise as customers take ownership of their new vehicles.

What You’ll Do
  • Oversee and coordinate administrative responsibilities at the Delivery center
  • Monitor and manage pipeline flow and appointment calendars to ensure an accurate and efficient delivery process.
  • Prepare, print and process delivery documents in an accurate and timely fashion
  • Work cross-functionally with other sales operations teams to verify sales orders, contracts and registration documents for accuracy.
  • Record information and ensure data quality in our CRM and other systems
  • Work with other departments such as service and logistics to coordinate vehicle shipment and prep
  • Develop and implement best practices to provide a superior ownership experience and reflect Tesla brand values
  • Perform other related duties based on business needs
What You’ll Bring
  • Excellent organization and communication skills
  • Comfortable working in a fast-paced environment
  • Proven ability to work well with others in a team
  • Self-starter who is goal-oriented and highly motivated
  • Superior Attention to detail
  • Willingness to work on a flexible schedule, according to activity volume
  • Ability to work across multiple systems
  • Bachelor's degree or equivalent combination of education and experience
  • Automotive registration and operations experience preferred
  • At least 3 years' work experience
  • Driver license's holder
Compensation and Benefits
Benefits

In addition to a competitive compensation package, Tesla Hong Kong is pleased to offer the following benefits for employees:

  • Employee Stock Purchase Plan (ESPP)
  • Comprehensive Medical Coverage (Extended to Employees' Dependents)
  • Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
  • Employee Vehicle Purchase Program
  • Tesla Vehicle Experience Program
  • Employee Merchandise Discounts
  • Celebratory Gifts for Special Occasions
  • Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees.


福利

除了具有競爭力的薪酬方案外,Tesla 香港為員工提供以下福利:

  • 員工認股計劃(ESPP)
  • 團體醫療保險 (包括配偶及子女)
  • 全球員工支援計劃 (EAP) 和協助資源
  • 員工購車計劃
  • Tesla 車輛體驗計劃
  • Eshop精品員工優惠
  • 節慶禮物
  • 員工推薦計劃

本公司保留在未經員工事先通知/同意的情況下更改總薪酬福利的權利, 此類福利也可能受到本公司決定的條款及細則約束。


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