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Desktop Support Technician

Tennessee, United States (On-site)

Desktop Support Technician

1 Month ago • 8 Years + • Administrative

About the job

4 skills required for this role

Test your skills to join the top 1% applicants for this job

innovation

risk-assessment

risk-management

networking

Job Description

The Desktop Support Technician at Zones LLC will provide on-site support to a client in the medical products industry. Responsibilities include resolving IT issues via phone and tickets, installing operating systems and applications, troubleshooting hardware and software, configuring printers, developing operational procedures, managing resources, maintaining escalation lists, and implementing continuous improvement programs. The role also involves managing service requests, explaining technical issues to both technical and non-technical audiences, and participating in compliance activities. The ideal candidate will have 8+ years of experience in troubleshooting software, printers, projectors, and resolving issues remotely and via phone. Experience with laptop, desktop, and printer hardware troubleshooting is essential, as is understanding End-User Remote support and on-site support.

Must have:

8+ years of experience
Troubleshooting software, printers, projectors
Hardware troubleshooting (laptops, desktops, printers)
Remote and on-site support
Operating system and application installation

Perks:

Medical/dental/vision coverage
Life insurance
401(k) plan
Paid time off

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Description

Position at Zones LLC.

Position Details:

Term: 6 Month Contract-to-hire
Location: 100% onsite in Nashville, TN 37203
Hours: Day shift - Mon-Friday 8-5pm
We provide medical/dental/vision immediately.

The selected individual will work onsite with our client in the Medical Products space

What you'll do as the Desktop Support Technician

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Respond and resolve IT related issues over the phone and tickets
Installation of operating system and user applications
Troubleshoot hardware and software issues
Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact
Developing, documenting, and maintaining deskside operations and administration procedures in the Policies and Procedures Manual.
Providing additional resources, as needed, during Critical Situations.
Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing for each Location.
Maintaining and providing Escalation contact list(s) for Deskside Services (including Third Party Suppliers).
Maintaining a continuous improvement program that improves Deskside Services delivery and reduces the overall number of Escalated Incidents.
Identifying solutions that minimize the need to Escalate to Deskside Services (e.g., additional Authorized End User training, Self-Help support opportunities, self-healing opportunities, automation scripts, RCA).
Providing continuous improvement and innovation for better Authorized End User experience, (i.e. automation scripts, knowledge base articles, how-to instructions, etc.).
Participating in compliance activities including corporate audit, security risk assessment, and vulnerability remediation.
Managing any Service Requests (e.g., desktop, mobile) which require local interaction at the supported Locations.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to explain technical issues to technical and nontechnical employees and customers.
Resolve Incidents and Problems associated with EUC Equipment and EUC Software, and provide break/fix support

What you'll bring to the table:

Need to have 8+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.
Experience and knowledge in Troubleshooting laptop, desktop and printer hardware issues.
Experience in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi devices and network issues.
Understanding of End User Remote support, and when necessary, onsite support or dispatch Provider support specialists to provide Authorized Users with operational and technical support to resolve Incidents and meet the Service Levels.
Experience in support for installation, troubleshooting and maintenance of software and hardware in the Warehouse centers, Printer, scanners, and other specialized systems
Proficient understanding of Networking Concepts

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

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