Drop Ship Specialist

4 Months ago • All levels • Administrative • $10,400 PA - $14,560 PA

Job Summary

Job Description

The Drop Ship Specialist I manages and maintains orders and customer requests for Turn5, a company whose orders are shipped by a third-party supplier. Responsibilities include reviewing and resolving customer service requests, responding to vendor emails, handling vendor phone calls, creating ticket requests, updating order information (tracking numbers, shipment dates, cancellations), and performing other assigned tasks. Strong written and verbal communication, organization, attention to detail, and the ability to work in a fast-paced environment are crucial. Basic Excel skills and PC proficiency are required.
Must have:
  • Strong communication skills
  • High attention to detail
  • Process adherence
  • Fast-paced environment adaptability
  • Order management
  • Vendor communication
Good to have:
  • Automotive knowledge

Job Details

Description

The Drop Ship Specialist I position includes the management/maintenance of orders

and associated customer requests placed with Turn5 that are shipped to our customers by a 3 rd party

supplier.

Responsibilities

  • Review and resolve requests submitted to Turn5’s Customer Service team by our retail customers
  • Review and respond to inbound vendor email communications in the form of tickets
  • As needed, handle inbound phone calls from vendors and make outbound phone calls tovendors to assist with specific tasks
  • Create ticket requests for tasks and needed escalations based on provided information
  • Add order level updates to our systems such as entering tracking numbers, updating expected shipment dates, canceling orders, etc.
  • Perform other tasks and duties as assigned

Requirements

  • Strong written and verbal communication skills
  • High level of organization and attention to detail
  • Ability to learn and follow processes
  • Ability to work in a fast-paced environment with tight deadlines and shifting priorities
  • Active listener and good team collaborator
  • Basic Microsoft Excel skills
  • PC proficient
  • Not required, but a plus: Automotive knowledge and/or interest

Benefits

Candidate Location: Philippines

Job Location: Remote

Shift Timing: Monday – Friday, 9:00 AM – 6:00 PM EST or 8:00 AM – 5:00 PM EST

Payroll via: Upwork Contract

Payment Currency: USD

Salary Range: $5 - $7 per hour

Payment Cycle: Weekly or Biweekly

Working Hours: 42 hours per week

Benefits: No additional benefits beyond hourly payment

Similar Jobs

CloudHire - Reports Manager Specialist

CloudHire

Philippines (Remote)
6 Months ago
Assystems - Wet Utilities Designer / Draughtsman

Assystems

Bengaluru, Karnataka, India (On-Site)
6 Months ago
ByteDance - Backend Software Engineer Intern (PDI-CSP-FE-i18n) - 2025 Summer (BS/MS)

ByteDance

Seattle, Washington, United States (On-Site)
3 Months ago
The Walt Disney Company - Photo Editor, Digital/Social

The Walt Disney Company

Washington, District Of Columbia, United States (Hybrid)
3 Months ago
SOFTGAMES - Working Student Team Assistant (People Team)

SOFTGAMES

Berlin, Berlin, Germany (Hybrid)
2 Months ago
Nagarro - Senior Staff Engineer - IBM i Systems Administrator

Nagarro

Colombia (Remote)
1 Month ago
IGT - Temporary Systems Administrator

IGT

Providence, Rhode Island, United States (On-Site)
5 Months ago
Evolution - iGaming Floor Operations Supervisor

Evolution

Atlantic City, New Jersey, United States (On-Site)
2 Months ago
Every matrix - Database Administrator

Every matrix

Kyiv, Kyiv City, Ukraine (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Lionbridge Games - Localization Game Tester (All Languages)

Lionbridge Games

Masovian Voivodeship, Poland (On-Site)
2 Months ago
The Walt Disney Company - ABC News Publicity Intern

The Walt Disney Company

New York, New York, United States (On-Site)
2 Months ago
USE Insider - Social Media Manager - US

USE Insider

United States (Remote)
6 Months ago
The Walt Disney Company - Intern, Partner Marketing & Creative, Disney+

The Walt Disney Company

Singapore, Singapore (On-Site)
2 Months ago
USE Insider - Customer Success Manager (Arabic Speaker)

USE Insider

Türkiye (Hybrid)
6 Months ago
Klang Games - Senior Producer (f/m/d)

Klang Games

Berlin, Berlin, Germany (Hybrid)
5 Months ago
Mattel  Inc  - 1st Shift Warehouse Supervisor

Mattel Inc

Texas, United States (On-Site)
4 Months ago
ByteDance - Algorithm Intern (Video Codec - Realtime Codec Optimizations - Multimedia Streaming) - 2025 Summer (PhD)

ByteDance

San Diego, California, United States (On-Site)
4 Months ago
The Walt Disney Company - Graphic Design Intern, Summer/Fall 2025

The Walt Disney Company

Kissimmee, Florida, United States (Hybrid)
2 Months ago
Blazesoft - Project Manager

Blazesoft

Vaughan, Ontario, Canada (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Metro Manila, Mandaluyong, Philippines

CloudHire - Influencer Marketing Coordinator

CloudHire

Philippines (Remote)
5 Months ago
PwC - Billing and Collections Specialist (Proby)

PwC

Pasig, Metro Manila, Philippines (On-Site)
5 Months ago
Canva - Senior Corporate Accountant (Night Shift)

Canva

Manila, Metro Manila, Philippines (Remote)
1 Month ago
Netflix - EMEA Payroll Specialist

Netflix

Manila, Metro Manila, Philippines (Hybrid)
3 Months ago
PwC - SAP SuccessFactors (EC) Manager

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
PwC - Manager IT Assurance Services

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
Visa - Client Care Ops Consultant (Business Analyst)

Visa

Pasay, Metro Manila, Philippines (Hybrid)
5 Months ago
NinjaVan - B2B Account Manager

NinjaVan

Makati, Metro Manila, Philippines (Hybrid)
6 Months ago
PwC - Administrative Assistant

PwC

Pasig, Metro Manila, Philippines (On-Site)
5 Months ago
Sovrun - Web Quality Assurance Engineer

Sovrun

Makati, Metro Manila, Philippines (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

QUANTIC DREAM - Payroll Specialist

QUANTIC DREAM

Montreal, Quebec, Canada (Hybrid)
3 Months ago
ION - Project Management Office

ION

Italy (On-Site)
6 Months ago
Crunchyroll - Senior Executive Assistant

Crunchyroll

Los Angeles, California, United States (Hybrid)
1 Month ago
IGT - Lottery Field Service Technician I- ( Warren, MI)

IGT

Michigan, United States (On-Site)
4 Months ago
Tesla - HR Operations Working Student

Tesla

Berlin, Berlin, Germany (On-Site)
2 Months ago
Maersk Careers - Intern

Maersk Careers

Chongqing, Chongqing, China (On-Site)
1 Month ago
Tesla - Associate Payroll Specialist

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
ION - IT Desktop Support Engineer (Level 2)

ION

New York, New York, United States (On-Site)
6 Months ago
Nagarro - Principal Engineer

Nagarro

Mexico (Remote)
6 Months ago
Nintendo - Executive Assistant

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded