As SAP Operations Lead, you will be expected to have end to end responsibility in driving improvements in SAP support operations. This will be through multiple paths such as driving practical adoption of new offerings/technologies such as AIML, GenAI, Signavio that help identify trends, opportunities. Detect and address inefficiencies in different aspects of operations such as resource, business data. Automation to reduce inefficiencies and errors. Influencing designs keeping in mind long term operational support implications.