Executive IT Support Specialist
Job Summary
Job Description
The Executive IT Support Specialist at Scopely provides high-level IT support to the Executive team, their assistants, and remote offices. Responsibilities include troubleshooting hardware/software issues (laptops, desktops, iPads, iPhones, etc.), managing AV needs, ensuring smooth remote access, and developing solutions for technology requirements. The role requires expertise in Windows OS, Mac OS, Google Workspace, Zoom, Slack, Microsoft Office, and Okta. Quick response to urgent issues is crucial, including 24/7 on-call support as needed. Collaboration with the IT team and adherence to established standards are essential. The ideal candidate possesses strong problem-solving skills, excellent communication, and a professional demeanor.
Must have:
- 3+ years supporting senior executives
- 5+ years user support experience
- Windows/Mac OS & hardware expertise
- Google Workspace, Zoom, Slack, MS Office, Okta proficiency
- Excellent communication & problem-solving skills
- 24/7 on-call availability (as needed)
Perks:
- Healthcare benefits
- Retirement benefits
- Pet insurance
- Paid holidays
- Scopely free days
- Unlimited paid time-off
- Equity
- Bonus
8 skills required
Job Details
Description
Scopely is looking for an Executive IT Support Specialist to join our IT team in Culver City on an on-site basis working from the hub.
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this.
What You Will Do
This position is responsible for working directly with the Executive team as well as their assistants to support them in their IT needs. This individual provides professional and timely support for a wide range of IT equipment and software. Using a proactive approach to issues and opportunities, along with a sense of urgency and accuracy supporting Scopely’s Executive team.
- Protects and maintains the confidentiality of employee and business information.
- Delivers high-level IT support both onsite and at remote offices.
- Ability to understand, troubleshoot and solve the technology challenges that the Executive team encounters in their day-to-day activities with effective decision-making and problem-solving.
- Provides consistent organization, planning and time management.
- Focuses on technology requirements and tools such as laptops, desktops, iPad, iPhone, PC/Tablets, remote access, home offices etc.
- Work with the Executive teams’ assistants and the IT Helpdesk to develop a support plan for their technology needs, including travel, and other offsite engagements.
- Responds quickly to urgent technology issues that the Executive team needs at their home offices, offsite meetings, or on-site on a 24/7 basis as needed.
- Works in partnership with the IT Team, understands and follows the established technology standards and support processes as appropriate.
- Develops ideas for new and improved solutions based on needs.
What We’re Looking For
- High standards of professionalism, integrity, and business acumen
- Three years experience in providing desktop support services to senior executives; and five years of user support experience, troubleshooting hardware and software problems required; or equivalent combination of education and experience.
- Professional experience with current Windows OS, Mac OS, and hardware.
- Professional experience with the following technologies: Google Workspace, Zoom, Slack, Microsoft Office suite, and Okta.
- Ability to explain technical issues in non-technical terms to end users.
- Ability to support and troubleshoot Audio/Visual and presentation issues.
- Ability to work in an environment that may be occasionally stressful when assisting clients on site maintaining an excellent communication and customer service focus.
For candidates in CA, CO, MD, NJ, NY and WA, the annual salary range is $85,900 - $126,000, plus equity, bonus and benefits including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time-off. Base pay offered may vary depending on job-related knowledge, skills, and experience.
At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
About Us
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.
Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond.
Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.
Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.
For more information on Scopely, visit: scopely.com.
Notice to candidates: Scopely, Inc and its affiliates will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment. All official Scopely, Inc. recruiters only use email domains that end with @scopely.com.
Our official website is www.scopely.com. Please only apply to positions posted on our official website and ensure the recruiter only communicates via the official email domain.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com.
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