Gaming VIP Host

3 Months ago • 2-3 Years • Account Management

Job Summary

Job Description

As a Gaming VIP Host, you will deliver premium support to high-value players. Build and maintain strong relationships, understand their preferences, and provide personalized support. Handle and resolve escalated issues, demonstrating problem-solving skills and attention to detail. Manage VIP player accounts, ensuring accurate information. Collaborate with marketing to offer exclusive deals and rewards. Gather feedback to improve player experiences. Requires a Bachelor's degree or equivalent experience and 2+ years in VIP customer support, preferably in gaming. Excellent communication and problem-solving skills are essential, along with the ability to handle sensitive information confidentially.
Must have:
  • VIP player engagement
  • Issue resolution
  • Account management
  • Excellent communication
  • Problem-solving skills
  • Confidentiality
Perks:
  • Competitive salary and bonuses
  • Opportunities for career development
  • Fantastic company events
  • Group benefits (healthcare, dental, vision, disability)
  • On-site leisure facilities
  • On-site parking

Job Details

Location: Concord, Ontario, Canada (In-Office Position)

Company Overview:

Join our dynamic and innovative gaming company that's passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and a commitment to pushing the boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team. 


Position Overview:

Applicants must demonstrate fluent and articulate communication skills in English.

As a Customer Success Manager, you will be responsible for delivering a premium support experience to our VIP players. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable.


Main Responsibilities: 

  • VIP Player Engagement: Proactively engage with VIP players to build and nurture relationships, understanding their preferences and providing personalized support.
  • Issue Resolution: Handle and resolve escalated issues from VIP players, demonstrating a high level of problem-solving skills and attention to detail.
  • Account Management: Manage VIP player accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.
  • Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide VIP players with exclusive offers, rewards, and personalized gaming experiences.
  • Feedback Collection: Gather feedback from VIP players to identify areas for improvement and communicate insights to the broader team.


Requirements


  • Bachelor's degree in a relevant field or equivalent work experience.
  • Applicants must demonstrate fluent and articulate communication skills in English
  • Experience: Minimum 2 Years of experience in customer support, with a focus on VIP or high-value customer segments, preferably within the gaming industry.
  • Customer-Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of VIP players.
  • Communication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively with VIP players.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex issues and provide innovative solutions for VIP players.
  • Confidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of VIP player accounts.





Benefits


  • Exciting projects using cutting-edge technologies
  • Collaborative and supportive work environment
  • Competitive salary and bonuses
  • Opportunities for career development, growth and advancement
  • Fantastic company events
  • Group benefits including extended healthcare, dental care, vision care, and disability insurance
  • On-site leisure facilities
  • On-site parking


Why To Join Us?

  • Exciting projects using cutting-edge technologies
  • Collaborative and supportive work environment
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement


How to Apply:

If you're ready to level up your career and join an exciting gaming company, please submit your resume and preferably a cover letter highlighting your relevant experience.






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About The Company

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

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