Germany CRM Executive

1 Month ago • All levels • Campaign Management

Job Summary

Job Description

The Germany CRM Executive at ComeOn Group is responsible for the day-to-day execution of CRM tasks, including creating and executing monthly campaign plans, managing onsite content, and delivering customer communications across various channels (email, SMS, inbox, pop-ups). This role involves writing engaging copy, managing website content and banners, utilizing third-party platforms, and ensuring accurate campaign delivery and reporting. Collaboration with the Senior CRM Manager, BI team, and central teams is crucial. The ideal candidate is fluent in German and English, possesses a marketing mindset, and enjoys working in a multicultural environment. Experience in the gaming industry is a plus but not mandatory.
Must have:
  • Fluent in German & English
  • Marketing mindset & analytical skills
  • CRM campaign planning & execution
  • Content creation & website updates
  • Excellent communication & collaboration
Good to have:
  • Gaming industry experience
Perks:
  • Competitive remuneration & bonus scheme
  • Team & company events
  • Workstation setup bonus
  • Hybrid work arrangement & remote work days
  • Wellbeing allowance
  • International health insurance
  • Office breakfasts & lunches

Job Details

Description

ComeOn Group in short

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative, and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

Location: Malta, Hybrid

This is a key role within the CRM team where the CRM Executive is responsible for the day-to-day execution of operational tasks as planned and agreed together with the Senior CRM Manager & Country Manager, according to the brand vision and strategy. You will also be assisting with executing the monthly CRM campaign plan, managing the onsite content plan as well as following up on campaign results.

As a real doer, in this role, you will be writing copy, advising on creatives, ensuring the content of the market’s sites are up-to-date as well as executing and delivering customer communications through all targeted marketing channels (primarily email, SMS, inbox & pop-up).

Following the brand values, tone of voice and long-term strategy in all communication is of the essence in this role.

Responsibilities:

  • Assisting the Senior CRM manager with creating the monthly CRM campaign plan as well as following up on results independently and together with the BI team.
  • Coordinating campaign briefs and requests within the team and/or to central teams according to agreed timelines.
  • Creating and publishing engaging copy according to the brand's tone of voice. The copy will be used for customer communication (onsite content, emails, banners etc) to encourage new and existing players to engage with the site and take part in promotions.
  • Updating content such as text and resources on the brand site.
  • Managing the onsite banners for all products.
  • Utilizing internal and third-party provider platforms to create campaign-specific pages and promotions. Ensure correct groups/segments/offers are used, that correct sections of the website are updated and that items are published/unpublished as per plans.
  • Managing and executing the brands’ communication delivery, accurately and as per given timelines. Responsibilities will include setting up, testing, sending, tracking and reporting on email, SMS, inbox & pop-ups.
  • Setting up and execution of automated activities (all lifecycle stages)
  • Assisting in the planning of upcoming campaigns.
  • Establishing solid communication channels to central operations to inform them about planned campaigns to ensure synergy.

About you:

  • Fluent in German, both written and spoken
  • Excellent knowledge of English
  • Marketing mindset and analytical traits
  • Methodical and structured
  • Social and loves working in multi-cultural environment
  • Likes sport, casino, live casino or other type of games.
  • Experience in gaming industry is good, but not a must.

So what can you expect from ComeOn as a place of work? 

●        A competitive remuneration package inc. a company bonus scheme! 💰

●        Fantastic quarterly team events and weekly company events 😎

●        A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)

●        On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌎

●        Wellbeing allowance

●        A comprehensive, International Private Health Insurance

●        Breakfast at the office on Tuesdays

●        Lunch at the office on Mondays and Wednesdays

At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a run together spirit and we always make sure to top it up by having fun! You will not regret picking ComeOn as your next place of work.

At ComeOn Group we value diversity, and we take concrete action to ensure fairness in our recruitment process. We are committed to assess candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are. Want to know more about us just visit our website  or any of our social media channels to take a deep dive into our culture!


Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

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About The Company

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.


So - what can you expect from ComeOn as a place of work?


At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a #runtogether spirit and we always make sure to top it up by #havingfun!


The ComeOn Moment


That moment when right before the roulette ball stops, or during when the penalty shoots out in the world cup final, when time slows down, when every heartbeat can be felt, when you think, whisper or scream ComeOn, ComeOn, ComeOn!


You don’t have to be a gambler to work at ComeOn Group, but you have to understand the power of having something at stake, with the potential to win or lose. We have all experienced this, if not with money on the table, maybe it was our hearts!

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