Lead Specialist - Survey Administration

Company:

Mercer

Description:

We are seeking a talented individual to join our Core Products Delivery Team under the Clients Solutions Business Unit at Mercer Consulting. This role will be based in Global Capability Centre at Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.

Role - Lead Specialist - Survey Administration

Location - Gurgaon DLF

No. of Roles - 1

Last Date to Apply - 4th June 25

We will count on you to:

• Deliver exceptional service to clients and manage key accounts.
• Initiate client renewals and create tailored quotations.
• Recommend relevant content and publication products.
• Resolve client queries and issues related to survey access on Mercer tools and applications.
• Support contract creation and sign-up processes.
• Drive year-over-year growth in client participation.
• Act as the primary liaison between clients and consulting teams across Asia for onboarding clients onto TAAP+.
• Conduct platform demos and refresher sessions for clients.
• Track contract and access end dates, ensuring timely invoicing and managing renewal negotiations.
• Gather client feedback to enhance support services

What you need to have:

• Education: Bachelor’s or Postgraduate degree.
• Experience: At least 4 years in client support, consulting, or a similar role.
• Communication Skills: Excellent verbal and written skills to convey information clearly.
• Interpersonal Skills: A strong focus on client satisfaction and service excellence.
• Problem-Solving Abilities: Proven track record of identifying issues and developing effective solutions promptly.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Team Player: Collaborative mindset contributing to a positive workplace culture.
• Negotiation Skills: Ability to navigate renewal conversations effectively.

Eligibility

• Minimum 12 months experience as Lead Specialist (D1) / Manager (D2)
• Should have at least “On-Track” or equivalent rating in last appraisal.
• Should not be under any Performance Counselling Plan or had any official disciplinary action within the last 3 months.
• Should not have applied for any other IJP in the last 3 months

Disclaimer

• Please note that the relocation assistance shall not be provided for the said position
• Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone
• Mention your employee id and official email address in the resume

What makes you stand out?

• Self-Starter: You take initiative and drive discussions to ensure timely solutions for clients.
• Client-Centric Mindset: A genuine passion for client success, consistently going above and beyond.
• Proactive Problem Solver: You anticipate challenges and offer solutions before issues arise.
• Exceptional Communicator: You simplify complex information, ensuring clients feel informed and valued.
• Strong Relationship Builder: You foster trust and rapport with clients, enhancing loyalty.
• Adaptability: You embrace change and adjust quickly to new situations.
• Team Collaboration: You contribute positively to team dynamics and support colleagues in achieving common goals.
• Attention to Detail: Your meticulous nature ensures accuracy in client interactions and documentation

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.