Learning Coordinator

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers in the U.S. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.  

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

Key Responsibilities:

• Collaborate with team and business stakeholders to deliver scheduled specialized training sessions focused on system enhancements, workflow changes, new products or product changes, and policy/procedure changes.
• Collaborate with team and business stakeholders to facilitate learning related to our technology and total suite of service solutions.
• Collaborate with team and business stakeholders to develop and maintain a globally accessible catalog of training materials such as handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.

Qualifications:

• Required: 2- 3 years of training experience in a professional setting within healthcare or fintech service operations domain.
• Desired: Bachelors or equivalent degree (human resources, education, psychology)
• Desired: Industry-related training preferred for large-scale service teams in contact center or data processing.
• Desired: Experience with content management, learning management systems required (i.e., Articulate Rise 360, Adobe Captivate, WorkDay)
• Desired: Experience with Salesforce case management, Atlassian Jira & Confluence.
• Required: Strong organizational and time management skills
• Required: Written and verbal communication skills, active listening
• Required: Strong presentation and virtual meeting facilitation experience
• Desired: Intermediate Office 365 application skills (Word, Excel, PowerPoint, SharePoint, Forms)