Operations Deal Manager

Our Business:

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, recognizes, and rewards great work.

Our team focuses on order to cash lifecycle for Microsoft products and services. We manage pre-sales processes through pipeline management, ensuring successful close to secure revenue while optimizing deal management processes in partnership with the field.

This Role:

Operations Deal Managers are trusted advisors to the Sales team, focusing on pipeline management and the de-risking of deals. The team’s goal is to enable world class operational deal management throughout the deal lifecycle to give selling time back to the field, increase deal velocity and quality, offer a best in class customer experience and ensure accurate revenue recognition and compliance. 

The ideal candidate will have a proven track record in supporting operational/licensing based contracting scenarios. Alongside the required credibility and competencies, the candidate should be a perfect fit for, and understand and embrace, Microsoft’s values and culture.

Roles & Responsibilities

• Serve as a trusted advisor for deal management in assigned markets
• Stakeholder management:
• Develop impactful relationships with Sales, Operations & other business stakeholders to deliver a best in class deal management experience to maximize revenue booked
• Collaborate with field/ subsidiary sales & licensing stakeholders on pipeline management, which includes creating and managing workback plans, track deal statuses and arrivals
• Communicate skillfully to align expectations with field/ subsidiary sales & licensing stakeholders when it comes to critical deals (especially at month/quarter end)
• Provide accurate deal and order volume forecasts
• Partner with relevant teams to ensure adequate credit capacity to support the deal pipeline
• Maintain deep understanding of current business processes, policies and tools that impact deal velocity and leverage internal relationships to de-risk complex and transformational deals
• Understanding and applying policies and program knowledge to deal consultancy, as well as act as the escalation point for order processing and policy/program related issues
• Systematically identify and analyze causal links in complex patterns or ambiguous data to understand implications of customer/partner issues and required solutions
• Anticipate and action on changing conditions, identify new risks and issues and report on key issues/trends to drive process and productivity initiatives