Operations Specialist

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We are excited to offer a contract opportunity for an Operations Specialist with one of the world’s largest and most innovative interactive entertainment companies—recognized on FORTUNE’s "100 Best Companies to Work For®."

About the Role:
As an Operations Specialist on the Global Network Operations Center team, you will play a pivotal role in ensuring the reliability and continuity of network and service operations for a leading global brand. This fully remote, 1+ year contract opportunity offers a chance to leverage your expertise in systems, network, and cloud technologies while working in a fast-paced, dynamic environment. You’ll be part of a talented team dedicated to incident management, process improvement, and collaboration across departments to keep services running smoothly for players and users around the world.

Key Responsibilities:

• Monitor and track inbound communications from various streams to identify and address service incidents promptly.
• Use your knowledge of systems, networks, and cloud technologies as a first responder to triage incidents and improve detection accuracy.
• Drive resolution of player- and user-impacting issues, ensuring fast and effective remediation.
• Conduct routine follow-ups on active incidents to ensure resolution progress and minimize service downtime.
• Process requests for system access, network configurations, and maintenance tasks as needed.
• Adjust alert triggers to reduce false positives and improve system monitoring efficiency.
• Manage stakeholder communications and documentation during critical service outages.
• Review, update, and refine operational documentation, including runbooks, troubleshooting guides, user guides, and procedures.
• Build collaborative relationships with cross-functional teams to enhance operational performance and service delivery.

Qualifications:

• Proficiency with Linux (bash scripting, debugging, tuning)
• Strong understanding of networking (triaging, packet loss, routing, ACLs)
• Experience with monitoring tools such as Prometheus, Grafana, Elasticsearch, Kibana, Datadog, CloudWatch, GCP Operations, and LogicMonitor
• Familiarity with alert correlation platforms like BigPanda, ScienceLogic, Tivoli/Netcool
• Experience with cloud services and architecture (AWS, GCP, OpenStack)
• Knowledge of service operations frameworks and workflows (ITIL, Incident/Problem/Event/Change Management, DMAIC)
• Proficient in logging tools (Splunk, SysLog, ELK Stack, Linux Journal)
• Experience with source control (GitHub Enterprise, Perforce, SVN) and CI/CD tools (Jenkins, Argo, Spinnaker)
• Expertise in configuration management (Puppet, Hiera, Terraform, Terragrunt, Ansible, Consul)
• Familiarity with container computing (Docker, Kubernetes, Service Mesh)
• Knowledge of proxies and load balancing (Nginx, HAProxy, Envoy)

Perks & Benefits:

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning Opportunities
• Education Reimbursement
• Ongoing Training & Development

To qualify for our benefits package, candidates must work over 30 hours per week, with a minimum assignment length of 10 weeks.

Why Apply?
This is a fantastic opportunity to join a world-renowned organization and take your career to the next level. If you meet the qualifications and are eager to make a significant impact in a cutting-edge, global environment, we encourage you to apply today.

Our recruitment team is here to guide you through the interview process and advocate on your behalf. Apply now to learn more about this exciting opportunity!

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.