Payments, Senior Associate

Meaningful work you’ll be part of  

As a Senior Associate you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to: 

• Use feedback and reflection to develop self-awareness, personal strengths and address development areas. 

• Delegate to others to provide stretch opportunities, coaching them to deliver results. 

• Demonstrate critical thinking and the ability to bring order to unstructured problems. 

• Synthesis of complex data into meaningful insights and the ability to grasp analytical frameworks and employ them effectively with qualitative and/or quantitative evidence 

• Support delivery from project scoping to conclusion, while consistently keeping the client’s goals and objectives in mind 

• Communicate complex information effectively in written and verbal formats to various situations and audiences. 

• Approaching new projects with an open mind 

• Demonstrating empathy for coworkers and our clients 

• Know how and when to use tools available for a given situation and can explain the reasons for this choice. 

• Seek and embrace opportunities which give exposure to different situations, environments and perspectives. 

• Able to read situations and modify behaviour to build quality relationships. 

• Uphold the firm's code of ethics and business conduct. 

Experiences and skills you’ll use to solve 

• Deep knowledge of Financial Services domain with a focus on Payments, Banking Operations, and/or Retail and Commercial Lending 

• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work 

• 2-4 years' experience in one or more areas in financial services with a focus on Retail and Commercial Banking, business operations, technology implementations and ideally a blend of consulting and domain knowledge 

• Experience in complex transformational and/or modernization programs built around technology solutions for financial services.  

• Experience developing target operating models, process design, technology enablement strategies and roadmaps, including comfort with various frameworks and methodologies 

• Familiar with the Canadian payments landscape and upcoming changes as part of the Payments Modernization roadmap. 

• Foundational understanding of transaction life cycles of payment products and solutions (e.g., cards, wires, etc.), financial operations, including settlement, reconciliation, and exception processing, and administration of financial services businesses 

• Ability to multitask and manage ambiguity as you navigate change at the client site 

• Willingness to learn, adopt and lead new ways of doing things (personas, journey mapping, gamification, etc.) 

• Ability to build trusted advisor relationships with key FS clients with a focus on business relationships from front office to operations including technology functions 

Why you’ll love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc 

The most connected firm through activity-based working 

PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people.  We want you to be intentional with your work, how you do it and where it’s done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.