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Product Coordinator (Japanese Bilingual)

12 Hours ago • 1-2 Years • Operations • $46,000 PA - $52,000 PA

Job Summary

Job Description

The Product Coordinator is responsible for maintaining a live operations product, including record-keeping, monitoring fan feedback, and ensuring data accuracy. This hybrid role requires close collaboration between Japanese development teams and GungHo America’s production team. Responsibilities include monitoring product updates, requesting information for marketing, translating materials (Japanese-English and vice versa), checking in-game and official channel messaging accuracy, providing fan support, creating proposals for events, assisting with KPI analysis, ensuring timely announcements, and providing administrative support to the COO. There's potential for career growth into an Associate Producer role.
Must have:
  • Business-level English, Native-level Japanese
  • Localization experience
  • Microsoft Office Suite proficiency
  • Excellent communication skills
  • Live operations game experience
  • Data analysis skills
Good to have:
  • Adobe Photoshop & video equipment handling
  • Mobile free-to-play experience
  • Public speaking & presentation skills
Perks:
  • 100% employer-paid insurance (health, dental, vision, life, AD&D, LTD)
  • 401k with employer match
  • Competitive PTO (vacation, personal, sick, holidays, winter breaks)

Job Details

** This is a hybrid position and required to work in Los Angeles, CA. **


About the company:

Located in Redondo Beach, CA, GungHo Online Entertainment America Inc. is the U.S. subsidiary of the Japanese game company GungHo Online Entertainment, Inc. Publishing titles across multiple platforms ranging from console to handheld and mobile, our group is comprised of veterans from various aspects of the industry brought together by one simple thing: a love of gaming.


Position Summary:

Product Coordinator is responsible for the upkeep of a live operations product. Job duties also include maintaining records of a game title, checking for fan feedbacks, and ensuring the accuracy of the information handled. If you wish, this position may have a path towards becoming an Associate Producer.


What you'll be doing: 

  • Primary liaison between the Japanese development teams and GungHo America’s production team for a live operations title.
  • Responsible for monitoring product updates and maintenances.
  • Request information required for social media and marketing efforts.
  • Share fan feedback with Japanese development teams.
  • Accurately translate informational material from written Japanese to English and vice versa. 
  • Provide feedback on marketing materials.
  • Check accuracy of in-game messaging.
  • Check accuracy of messaging on all official channels.
  • Provide a helpful presence for the fans.
  • Create proposals for tournaments, giveaways, and merchandise at live events.
  • Assist with KPI data analysis.  
  • Ensure correct timings of messages, announcements, and reveals.
  • Provide comprehensive administrative and operational support to the Chief Operating Officer.

 

Qualifications and desired experience:

  • Must be business level in English and native level in Japanese (both written and verbal). 
  • Bachelor's degree preferred.
  • Between one year to two years of localization experience in the same or similar position preferred.
  • Flexible to work overtime hours as needed.
  • Willing to travel for business as needed.
  • Proficiency with Microsoft Word, Excel, and PowerPoint. 
  • Excellent interpersonal and communication skills. 
  • Eagerness to learn and grow in the video games industry. 
  • Passion for games! 

 

Pluses:

  • Familiarity with Adobe Photoshop and handling video equipment.
  • Experience working on mobile free-to-play titles and operating live ops games.
  • Proven track record of generating results in a data-driven environment.
  • Strong public speaking and presentation skills.

 

Why you want to work here:

At GungHo, we’re enthusiastic about creating fun games and we’re always looking for talented individuals with whom we can share our passion. We have a highly collaborative culture where everyone wants to work together to get things done. Everyone is a true specialist in his/her/their own field so you will constantly learn new things from your fellow coworkers while sharing your own knowledge with them.


Perks:

  • 100% employer-paid insurances: Health insurance (PPO Medical, Dental, and Vision), Life insurance, Accidental Death and Dismemberment insurance, and Long Term Disability insurance
  • 401(k) with employer match
  • Competitive paid time off: Vacation, Personal time, Sick Leave, Holidays, and Winter Breaks.

Business Hours: 10:00 am  - 7:00 pm in Pacific Time


Salary Range: $46,000 - $52,000

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About The Company

GungHo Online Entertainment America is a multiplatform publisher dedicated to delivering the best titles, content and support for the online gaming community. Established in 2012 and led by former Square Enix and XSEED Games executive Jun Iwasaki, GungHo Online Entertainment America is the US division of GungHo Online Entertainment (GOE), an established Japanese publisher. GungHo Online Entertainment America's content partners include leading developers Grasshopper Manufacture, Game Arts, Acquire, and Gravity, all of which are subsidiaries of GOE. GungHo Online Entertainment America publishes and distributes network-oriented games for console, handheld, mobile, tablet, and MMO-style games for PC. GungHo Online Entertainment America is located in Redondo Beach, CA.

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