Professional Services Delivery Manager

Mendix – the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.
Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.
At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.
As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.

We are looking for a Professional Services Delivery Manager with hands-on experience in providing high-quality services in the enterprise software industry who can further develop the Mendix Expert Services team and who can support our consultants with their day to day activities.
Mendix has a fast-growing customer network and our Expert Services team plays an important role in driving adoption on our Low Code, Cloud-based and Agile development platform to develop multiple web- and mobile apps. You will oversee multiple client implementations at our strategic customers in the Netherlands, Belgium and the UK and are responsible for the continuous and successful delivery of milestones and deliverables by providing an innovative experience.

Your Role as a Service Delivery Manager:

• Leading a small team of consultants, project engagements, delegating tasks and managing team personal and professional requirements.
• Run all aspects of customer projects, including resource management, financial planning and project planning.
• Build, manage and drive customer relationships, becoming a long-term trusted advisor.
• Lead professionally as a senior team member within Mendix Expert Services, setting an example and supporting more junior team members.
• Drive innovation and improvement to our existing customers and offerings to ensure that we are continuously improving.
• Working in partnership with Account Executives and Customer Success Managers to assist in developing our strategic accounts, always looking for up or cross-sell opportunities.
• Recruit, select and develop skilled professionals.

Your Responsibilities:

• Ability to hire, mentor, manage and ensure team's performance.
• Build SOWs, manage scope, deliverables, outcomes and go-live timeline in delivery.
• Proactively keep track of objectives and build-in governance with engineering-level, management-level or executive level and assure alignment and progress.
• Ensure broad adoption of the Mendix Platform within key accounts and stakeholders, architects, testers, UX / UI designers, and program managers.
• Assure timely and accurate administration of the service hours to be invoiced and keep track of budgets.
• Ensure quality delivery of services without compromise on all Mendix implementations.
• Secure customer success and work with our customers towards broad adoption of the Mendix Platform.
• Organize retrospectives with the team to learn and improve the quality of services, innovation and efficiency.
• Contribute to the improvement of business cases and roadmaps.

Your Profile:

• People Manager, experienced in managing consultants
• Background in custom application development and the ability to apply agile principles and practices to projects.
• 3-5 years of experience working as a Delivery Manager / Professional Services Practice Lead in a commercial environment, preferably enterprise software development.
• Strong communication skills in Dutch and English.
• Focus on quality and the success of our customers.
• Commercial mindset: You understand Mendix's commercial goals and skillfully align your interactions with customers and partners to support and drive these ambitions.
• Capable of using a consultative/solution selling approach to senior business decision-makers by reinforcing the value of Mendix to customer’s overall business pain and/or strategic opportunities.
• Understand the implication of change through the implementation of technology.
• Strong structural work methods, multitasking and time management skills.
• Solid problem-solving and assertive consultative skills.

This role operates within a hybrid work model, allowing the flexibility to work from home and an average travel commitment of up to three days per week to meet with clients and engage in on-site activities, ensuring we maintain strong, personal connections with our customer base and internal teams.

Mendix enables business change by simplifying collaboration between business and IT. Mendix’s Agile Business Platform™ is an enterprise-class Platform-as-a-Service solution for agile application lifecycle management in the cloud - it rapidly develops, deploys and manages enterprise applications that smoothly integrate with existing systems. Mendix has over 20,000-users worldwide and has been recognized by leading analyst firm Gartner as the Leading Vendor Mendix is a global company part of the Siemens AG group. For more information please visit http://www.mendix.com.
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