About the job

Summary_{By Outscal}

Stem is hiring a ROC Analyst to troubleshoot incidents, create rules for data engine, monitor systems, and coordinate with field technicians. Must have strong understanding of communication protocols, networking fundamentals, and electrical power systems.

About the job

Stem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem’s leading AI-driven enterprise software platform, Athena®, enables organizations to deploy and unlock value from clean energy assets at scale. Powerful applications, including AlsoEnergy’s PowerTrack, simplify and optimize asset management and connect an ecosystem of owners, developers, assets, and markets. Stem also offers integrated partner solutions to help improve returns across energy projects, including storage, solar, and EV fleet charging. For more information, visit www.stem.com.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

Responsibilities

Remotely Identify, prioritize, and troubleshoot incidents in accordance with customer business requirements, organizational policies, and operational impact

Schedule and monitor the execution of grid service events

Create new rules for our data engine, to support strategic root cause corrections

Monitor and troubleshoot a wide variety of information and network systems that include, but are not limited to LAN/WAN systems, firewalls, IoT systems, operating systems, and energy storage management systems

Track operational incidents in JIRA

Coordinate with field technicians during installation and operational issue resolution

Notify field service, customer operations, and third-party service providers of issues, outages and remediation status.

Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles

Requirements

BTech/ BE degree in Electrical Engineering, Electrical and Electronics Engineering or Electronics and Communication Engineering from an accredited college or university.

Good understanding of communication protocols that include, but not limited to MODBUS RS485 and TCP/IP communications; Networking fundamentals like DHCP/Static, DNS, TCP/IP protocols; and router/switch configuration and IP address planning.

Knowledge of electrical power systems, solar power systems and Battery Energy Storage Systems (BESS).

Experience with analyzing large sets of data and data analysis.

Knowledge of server operating systems and network devices.

Ability to think creatively to resolve problems in ambiguous situations.

Work with execution of custom scripts (light coding/understanding).

Good verbal and written English language skills.

Preferred

Experience of solar asset performance analysis.

Experience providing remote support using virtual desktop tools.

Experience with Jira, Confluence, Tableau, Plotly, SQL, Python, Linux/ command line, Big Data visualization, and relational databases.

Analytical aptitude and ability to work under stress.

Job Location

Gurugram, Haryana 24*7 PST/PDT working hours.

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.