Second-Level IT Support Specialist (m/f/d)

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Nagarro's global SAP business unit is a leading IT full-service provider for critical business applications and complex ERP landscapes in digital transformation. With more than 1.000 employees, we are one of the most efficient and innovative SAP partners for medium-sized companies and enterprises with an international focus. 

We advise our customers on IT strategy and processes, implement and operate systems including the associated support and maintenance. In addition to many years of SAP experience in cross-industry core processes, we have distinctive and specific know-how in retail, the process industry, manufacturing, professional services and the public sector. We take an open-ended approach and support our customers in on-prem, cloud or hybrid scenarios. In addition, we offer products developed in-house to increase efficiency.

• Technical Support: Provide advanced technical support for hardware and software issues that cannot be resolved by first level support.
• Maintain and manage IT infrastructure and endpoints, including desktops, laptops, printers, and other peripherals.
• Incident Management: Capture, classify, prioritize and resolve technical incidents to ensure all issues are resolved efficiently and effectively.
• Troubleshooting: Diagnose and troubleshoot complex technical issues to minimize downtime and ensure smooth operation.
• Software Installation and Configuration: Install, configure and upgrade operating systems and software applications as required.
• M365 services: very good knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams and other collaborative applications.
• IMACD Experience: Perform installation, move, add, change, and delete tasks for IT resources.
• endpoint management and security: manage and configure endpoints, including updating operating systems and software, implementing security patches and policies.
• User Training: Train end users on efficient use of IT resources and tools.

• Completed training or degree in Information Technology or equivalent qualification.
• Extensive experience in second-level IT support or similar technical support role.
• In-depth knowledge of hardware and software problem resolution.
• In-depth knowledge of Windows operating system administration.
• Strong communication skills and the ability to convey complex technical information in an understandable manner.
• Problem solving skills and the ability to work under pressure.
• Very good German language skills (c1)

• 30 days of paid vacation, internal and external training opportunities, MyN – Nagarro Employee Share Program, attractive company car and company bicycle arrangements, company-funded accident insurance policy, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
• Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference.
• Flat hierarchies and a long-term, stable job with attractive development opportunities.