Senior Change Analyst

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG!

Applications are welcomed, through LSEG's Women Returnee Program in India. More information about the program and requirements can be found here “

Purpose of the Role

The Change Management team at LSEG Technology is responsible for overseeing and coordinating changes to production systems across a global landscape. Operating in a dynamic and fast-paced environment, the team plays a critical role in ensuring stability, minimizing risk, and enabling continuous service improvement. This role requires a proactive mindset, attention to detail, and a strong foundation in IT service management.

Key Responsibilities

• Manage change records in alignment with organizational standards and risk appetite.

• Lead Change Advisory Board (CAB) meetings to support informed decision-making and risk evaluation.

• Oversee the full change lifecycle, ensuring timely closure and initiating post-implementation reviews for unsuccessful changes.

• Cross-Functional Teamwork : Collaborate with Incident and Problem Management teams to assess and support change requests.

• Reporting and Compliance: Produce and distribute regular reports to highlight trends, performance metrics, and compliance gaps.

• Raise awareness of non-compliance issues and promote consistency to change management policies.

Process Improvement and Enablement

• Contribute to the ongoing enhancement of change management processes and supporting tools.

• Support the development and maintenance of training materials and documentation to reflect evolving best practices.

Work Schedule

• This role supports APAC business hours. (7 AM to 3 PM IST)

Knowledge and Proficiencies

Service Management Foundations: Strong understanding of ITIL principles and service management practices, including change, incident, and problem management.

Tool Proficiency: Hands-on experience with ITSM platforms such as ServiceNow or similar tools to manage workflows and operational tasks.

Clear and Collaborative Communication: Communicates with clarity and purpose. Actively listens, shares relevant information, and builds strong working relationships.

Accountability and Follow-Through: Takes ownership of responsibilities, follows through on commitments, and ensures timely task completion.

Problem Solving : Applies critical thinking to identify root causes, interpret data, and recommend practical, data-driven solutions.

Process Awareness and Compliance : Understands the importance of structured processes, documentation, and compliance with audit and quality standards.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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