Senior Internal Audit Quality Assurance Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Senior Manager will be a key individual contributor to the Audit Professional Practices & Quality Assurance (APQ) function within Internal Audit. The APQ team is responsible for managing the IA function’s methodology, tools & technology, Quality Assurance and Improvement Program (QAIP), budget, headcount, training, board reporting, engagement with external auditors, co-sourced service providers and regulators and other operational aspects of Internal Audit. The Senior Manager will assist the team in executing the department’s quality assurance program to ensure audit activities adhere to internal policies and procedures and the Institute of Internal Audit (IIA) Standards, collecting and analyzing QA review results to drive recommendations and continuous improvement, developing and administering department training, assist with reporting and preparing communications to various stakeholders including the Audit Committee, and helping with benchmarking IA activities against leading practices to help driving enhancements within IA.

The position requires strong knowledge of business processes and technology concepts/systems (e.g., cyber security, system architecture, application processes, physical and logical security, system acquisition and development, system and network infrastructure, change management, computer operations, etc.), auditing practices and IIA Quality Assurance and Improvement Program requirements. In addition, the position demands a high degree of flexibility to support regulatory examinations as well as strategic initiatives to improve the QAIP.

This position requires strong verbal/written communication, critical thinking, and project management skills. The individual must have strong analytical skill, interpersonal skills and overall business acumen in order to collaborate across teams effectively and efficiently. Experience in a highly regulated environment is preferred.

Essential Functions

• Support the Director, Internal Audit Quality Assurance and VP of APQ in executing, maintaining, assessing and refining the overall Internal Audit Quality Assurance and Improvement program focused on optimizing the effectiveness of audit activities by performing quality reviews and driving improvements. 
• Manage internal quality assurance reviews through a risk-based selection approach of audit files and other audit-related documentation to ensure review targets are met and adjust targets as appropriate to align with department goals / needs.  
• Assist in managing the quality assurance review schedule that is coordinated with the audit execution cycle including regulatory examination dates, ensuring clear communication across teams and audit leadership.
• Assist in creating and maintaining quality assurance checklists that support the audit execution methodology to ensure adequate assessment against internal policies and procedures. 
• Perform quality assurance reviews of audit reports and corresponding issue memos, audit engagement files, issue closures and other elements of the Quality Assurance (QA) universe to assess adherence with internal policies and procedures contained within the Internal Audit Manual. Provide constructive feedback to reinforce audit execution practices and procedures, and develop specific training needs based on review results.
• Gather, analyze, prepare and communicate thematic QA trends including recommendations for improvement, using succinct and impactful presentations.  
• Assist with External Quality and Assessment Reviews and implementation of recommendations.   
• Assist in performing formal periodic self-assessment review of internal audit activities.
• Assist with policy and methodology-related initiatives through partnership and collaboration across the Internal Audit department.
• Assist in the preparation of communications for various internal constituents, as well as the Corporate Risk Committee, the Audit and Risk Committee of the Board of Directors, and external stakeholders (e.g., include regulatory examiners). 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of
experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience
with a PhD
• Bachelor's degree in business, accounting, management information systems or related fields.
• 6-8 years of internal audit experience, preferably with a large financial institution or consulting firm
experience.
• CIA, CPA, CISA or other relevant professional certifications highly desirable.
• Significant knowledge related to IIA Standards including Quality Assurance Improvement
requirements.

Preferred Qualifications:

• Bachelor's degree preferably in Business, Finance, or Information Technology
• Expert knowledge of the professional practice of internal auditing, ideally demonstrated by
achievement of a relevant professional certification (e.g., CPA, CIA, CISA, CRMA, etc.)
• Strong analytical, organizational and presentation skills
• Must have strong analytical and interpersonal skills in order to collaborate across teams effectively
and efficiently, and the ability to effectively interact with and influence different functional groups at
all levels of management
• Excellent oral and written communication, interpersonal and presentation skills, including
outstanding ability to summarize complex audit results and issues for succinct and impactful
presentations for a wide range of internal and external executive constituents
• Experience evaluating controls associated with complex business processes
• High level of integrity
• Knowledge in using tools such as TeamMate, Tableau, Power BI highly preferred
• Ability to maintain attention to detail, prioritize work and handle multiple assignments in a fast-
paced environment.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,600 to 180,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.