Senior Manager, Workplace Services

Overview

The role of Senior Manager, Workplace Services, this position will be responsible for the maintenance and operations of our global facilities locations. Including managing a variety of projects, ensuring compliance with building, contract, and safety regulations, liaising with multiple stakeholders, and overseeing internal and external moves, as well as office and equipment installations. They will also serve as primary interface with business division(s) and client disciplines focused on office space and the lab/specialty space needs required to support hardware, software, and future technologies needed to support and develop products. This role enables ZeniMax to thoughtfully incorporate the space and onsite experience requirements across all sites.

Responsibilities

• Oversees team that is responsible for the day-to-day delivery of facilities services for the sites and lab/specialty space environments and
• Manage business operations within budget through strategic relationships with the Facilities Management, Project Management, Transaction Management, and Dining services and align multi-year plans that meet the business need for ongoing reliability, cost and future growth.
• Manage the team that oversees the corporate workplace services, providing guidance, coaching, and performance management
• Work with business groups and business partners to align facility services and performance levels with business goals and drivers.
• Ability to effectively interpret client input for successful delivery of Corporate Real Estate services.
• Maintain facilities management in compliance with building, contract and safety regulations.
• Liaise with property management personnel, contractors, suppliers, distributors, utility providers, as well as environmental and energy agencies for master planning, portfolio strategies, workplace programs, and construction projects to ensure smooth operations across all sites.
• Lead the development and execution of portfolio and occupancy projects, such as space optimization, consolidation, relocation, expansion, and disposition.
• Oversee and coordinate internal and external moves for employees or departments, as well as office and equipment installation.
• Coordinate and oversee contractors who provide services and maintenance for HVAC, water, electricity, painting, cleaning, security, and general building maintenance services to facilities.
• Make small, hands-on installations and repairs.
• Manage execution of projects and approved plans across stakeholder groups aligning business group objectives with established portfolio optimization criteria, within approved timelines and expectations while maintaining budgets.
• Submit plans, budgets, cost estimates, schedules, and contracts for facilities modifications or partial buildouts.
• Develop long-range plans, procedures, archives, and related documentation for facility management.
• Oversee vendor management, including negotiating contracts, the annual review of contracts and vendor selections, as well as continual assessment of cost-saving opportunities.
• Maintain strong relationships with vendors to ensure quality service and timely delivery of goods and services.
• Ensure continuous process improvement programs are in place, cost savings opportunities are identified and implemented.

Qualifications

The ideal candidate will have corporate facilities management experience, facilities engineering, client relationship experiences across all levels, knowledge of supplier protocol (e.g. method of delivery, quality of service, pricing and reporting), financial analysis and budget processes, contract administration and proposal process, procurement principles, vendor quality and productivity criteria and best practices in the areas of implementation, information, and service provider relationships is a plus.

• Bachelor's degree in business management, real estate, project management, or related field with 7+ years of portfolio management, real estate, or office management experience and 2+ years of people management experience or 10+ years of equivalent experience including 2+ years of people management experience.
• Proven ability to use business acumen to drive value by understanding workplace, financial and organizational capabilities.
• Proven experience in facilities management, including handling maintenance and construction projects.
• Strong knowledge of building, contract, and safety regulations.
• Strong organizational and analytical skills.
• Ability to provide efficient, timely, reliable and courteous service to customers.
• Ability to effectively present information.
• Experience responding to sensitive issues.
• Ability to plan at both a strategic and execution level.
• Excellent project management skills with the ability to meet schedules and maintain budgets.
• Effective written and verbal communication skills with the ability to liaise with various stakeholders.
• Hands-on experience with small installations and repairs.
• Ability to develop long-term plans and maintain comprehensive documentation.

Salary Range

Senior Manager, Workplace Services - The typical base pay range for this position at the start of employment is expected to be between $110,000 - $175,000 per year.

ZeniMax has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

At ZeniMax certain roles are eligible for additional rewards, such as merit increases and discretionary bonuses. These awards are allocated based on individual performance and are not guaranteed. Benefits/perks listed here may vary depending on the nature of employment with ZeniMax and the country work location. U.S.-based employees have access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid vacation time, paid sick and mental health time, and several paid holidays, among others.

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