Senior/Principal Application Support Engineer

Description

Kindly find below the profile/Job Description for this position:

• Create efficient complex T-SQL queries to create the reports requested by the client
• Trace, verify and fix data issues when needed
• Ability to design and implement stored procedures, functions, and triggers based on the client’s business requirements
• Carry out the end of month database operations
• Resolve customers’ online issues in a clear, courteous and straightforward manner
• Demonstrate professionalism and courtesy with customers
• Identify and solve technical issues with a variety of diagnostic tools
• Follow up with clients to ensure optimal customer satisfaction
• Conducting a knowledge Transfer session with all Operation team in order to enhance their technical skills to meet the customer need
• Follow the 24/7 on call process to fit the customer needs
• Follow up with development teams in order to provide fixes for live issues
• Perform necessary system sanity checks after every release to insure system stability

Requirements

• 6 years of relevant experience
• Proven experience working in production environments and handling sensitive data
• Ability to create, manage and run SQL jobs and scheduled tasks
• Hands-on experience in T-SQL and writing queries (select, updates, joins, insert, etc.)
• Ability to analyze and tune query execution plan and fix performance issues
• Ability to manage maintenance plans and backups

Benefits

• Salary paid in USD
• Six-month career advancing opportunities
• Supportive and friendly work environment
• Premium medical insurance [employee +family]
• English language development courses
• Interest-free loans paid over 2.5 years
• Technical development courses
• Planned overtime program (POP)
• Employment referral program
• Premium location in Maadi
• Social insurance