Senior Technical Training Manager

Job Description:

Senior Technical Training Manager
Crewe, Cheshire - Onsite
Salary:

Are you looking for an exciting career in the technology industry?

Welcome to Likewize - the market leader and one of the fastest growing companies in insurance, repair, sustainability and technology platforms!

Imagine being part of a team that keeps the digital world running. At Likewize, that's exactly what we do. We're the heroes behind the scenes, making sure technology always works - no matter what.

What makes us special?

• We offer the most comprehensive protection against any kind of technological disruption.

• Lost, stolen, damaged or complicated - we have the solution.

• We serve one billion customers worldwide for the biggest brands, telcos and banks.

• We solve 250 million technology problems a year in over 30 countries.

• We work with global giants in the technology industry

• At Likewize, you will help shape the future of technology. You will be part of a dynamic team that develops innovative solutions for insurance, warranty, repairs, trade-ins, recycling and premium tech support.

Job Profile

Lead the technical training and development function for our consumer electronics business, creating and implementing comprehensive training programs for both internal teams and OEM partners. This role combines deep technical expertise with strategic learning development to ensure consistent knowledge transfer across the organization and partner ecosystem.

Key Responsibilities

• Design, develop, and implement technical training programs for internal staff 

• Assess training needs across technical teams, Operations, and customer support functions

• Create multimedia learning materials including instructor-led sessions, e-learning modules, and hands-on labs

• Manage the full training lifecycle from needs analysis to evaluation and continuous improvement

• Develop certification programs that validate technical competencies

• Collaborate with product development teams to translate complex technical concepts into accessible learning content

• Build and maintain relationships with OEM partners to understand their requirements for training 

• Evaluate training effectiveness and ROI through appropriate metrics and feedback mechanisms

• Lead a team of technical trainers and instructional designers

• Stay current with industry trends, emerging technologies, and best practices in learning development

• Respecting the value of information by following Likewize’s data protection / information security policies and procedures

Qualifications

• 5+ years of experience in technical training, preferably in consumer electronics or related technology field

• 2+ years of management experience leading training teams

• Demonstrated experience working with OEM relationships and understanding their unique needs

• Strong instructional design skills and familiarity with learning management systems

• Excellent presentation and communication skills

• Ability to translate complex technical information into engaging learning materials

• Strong project management capabilities

• Experience with training evaluation methodologies

Preferred Skills

• Experience with adult learning theory and application

• Knowledge of consumer electronics industry standards and technologies

• Background in hardware and software integration

• Familiarity with manufacturing processes

• Certification in training methodologies (CPTM, ATD, etc.)

• Experience with virtual and augmented reality training applications

Ensure Fairness & Embrace Differences
We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.
 

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated – and are essential to our success.

We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.