Service Support Specialist

Evolution is a leading international B2B provider of games and services in online casino. Operating in the forefront of our industry, we offer a turn-key solution for casino operators. Our licensees’ players can move flawlessly between mobile, tablet and desktop to play slots or live casino, which feature real tables with real dealers in real time. Our innovative and high-quality offer includes brands like Evolution Live, Red Tiger and NetEnt, and multiple award-winning international player product favorites, such as Crazy Time, Lightning Roulette and Gonzo’s Quest. Evolution is listed on Nasdaq Nordic with a MCAP of EUR 20+BN. 
 
Across our 20+ sites, we have 10 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT-support, Facility & Studio build as well as support services. Evolution provides a dynamic and creative work environment with a unique opportunity for the right people to enhance their skills and drive their passion. Our culture is rooted in Evolution’s core values ALIVE, do RIGHT and work TOGETHER and we operate guided by our vision to become the leading supplier of online casino in the world.

We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.

Key Responsibilities:

• Ensure that all tables are operational without interruptions.
• Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
• To fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
• To prepare shift reports for the Management.

Requirements:

• Quick thinking and attention to detail.
• Analytical skills and multi-tasking.
• Ability to work under pressure and make decisions in stressful situations.
• Ability to work different shifts.
• Good English skills (both verbal and written).
• Basic PC software knowledge and excellent command of Microsoft Office products in particular.
• Work experience in Evolution for at least 6 months.
• High amount of game knowledge will be considered as an advantage.

We Offer:

• Professional and dynamic work environment.
• Corresponding training program.
• Unique opportunity to gain extensive experience.
• Personal and professional development in an international company.
• Competitive remuneration package.

If you are interested, please apply by sending your CV and motivation letter in English (mandatory) until 11th of  December.

• Must be able to work shifts (Morning, Afternoon, Night) in a flexible schedule including weekends and public holidays.
• Must be 21 years of age or older.
• Responsible, dedicated, and dependable
• Able to work in a fast-paced environment
• Bachelor degree in IT or Computing Sciences

• Competitive salary and monthly bonuses; based on performance and loyalty
• Paid 3 weeks training.
• Individual development and real career progression opportunities
• A pleasant, fast growing work environment, with free coffee and fruit on a daily basis