Software Quality Assurance -Manager

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Manager

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT quality management at PwC will focus on enabling the delivery of high-quality IT solutions and services through effective quality assurance processes and methodologies. You will be responsible for implementing quality standards, conducting audits, and driving continuous improvement in IT systems and processes.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Title- Manager

Software Quality Assurance JD

1. Experienced in defining and deployment of Quality processes.

• Responsible for ensuring that respective offerings process, guidelines, checklists and templates are defined and maintained in QMS.

• Facilitate project teams on process setup and metrics for their projects.

• Responsible for monitoring program & delivery performance, SLA governance, Account Quality initiatives & operational parameters for managed services.

• Proactively identifies potential issues and drives resolution to avoid customer impact and facilitates continual improvement.

• Facilitate highly visible and complex service improvement projects and provides metrics and reporting to all relevant stakeholders

• Review customer feedback and take corrective actions to improve customer satisfaction.

• Handling customer escalations and strives to proactively prevent escalations in future.

2. Well versed in CMMIver2 services and been part of certification journey
 

• Conduct Gap analysis, define, establish, implement and close process gaps

• Measure core metrics and train the project teams on CMMi Level 5 process objectives and its importance from business perspective

• Skilled in identification of Quality Process Performance Objectives and Sub Process metrics and predictive modelling using Statistical Techniques.

3. Conduct various audits like Internal Audit, Release Audit, Configuration Audit and Review of Project specific artifacts on a periodic basis
 

• Identify process and business risk and propose the solution to mitigate them

• Ensure adherence to CMMI practices and proactive escalations during deviations.

4. Be a partner to the delivery teams in monitoring the progress of the project to identify/prevent risks, by using analytical techniques
 

• Develop / strengthen checks and balances to help meet and exceed contractual commitments to customers

• Develop / strengthen customer satisfaction improvement programs in organization

• Conduct Root Cause Analysis along with preventive/corrective actions, as needed

5. Partner with stakeholders in the development and implementation of new paradigms in scope of work.
6. Enable Delivery Organization in the transformation journey of delivering excellence through institutionalization of strong process framework

7. Establish Dashboards and metrics reports at organization level to review with various stakeholders to define the course of the project.

8. Facilitation of cross functional task force teams for process improvements like demand and capacity analysis, Shift Left, Automation etc.

9. Integrate and harmonize the engagement/client processes with SDC processes for a business unit in order to help the project and engagement team in their project planning and execution work to meet business expectations.

10. Train the Project Delivery teams on various Quality requirements like Metrics, Processes, Risk Governance.

11. Identify and Execute Six Sigma, Lean based improvement initiatives scope of work.

Skills:

• Efficient Team player, combining communication, interpersonal & problem-solving skills with analytical, decision making and leadership capabilities to enhance organizational objectives

• High quality organizational and facilitation skills

• Worked as focal point for quality related programs within departments

• Must ahve agile project experience

• Excellent Problem solving and troubleshooting skills

• Nice to have - Knowledge of analytical and dashboarding tools like Power BI, Tableau

• Nice to have – Agile, ITIL, CMMI Certifications

 Qualifications

Any graduation provided the candidate meets the above Qualifications.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

December 4, 2024