Staff Technical Writer

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Key responsibilities:

If you think you can do the following things, reach out to us for a discussion.

• Develop customer-facing help content, API guides, release notes, and tutorials for our SaaS products, catering to various audiences.
• Collaborate with product managers, design engineers, developers, and subject matter experts to improve the user experience by refining product content.
• Support more than one product roadmap by effectively managing competing priorities and ensuring timely delivery of high-quality documentation.
• Develop a comprehensive documentation strategy that meets the organization's ambitious product content roadmap and provides leadership in certain areas of innovation.
• Gain a deep understanding of products and services by translating complex information into simple, engaging content.
• Write user-friendly content that meets the needs of the target audience, turning insights into language for user success.
• Thrive in collaborative environments, actively seeking input and feedback from subject-matter experts and cross-functional teams.
• Take ownership of your work, assuming full responsibility for the accuracy, clarity, and effectiveness of the technical documentation you produce.

Qualification:

To be successful in this role, you need to have the following qualifications and skills:

• 7+ years of experience in Technical Writing.
• Bachelor's degree in Technical Writing, English, Communications, or a related field. 
• Proven experience as an Experienced Technical Writer or similar role, with expertise in creating content for SaaS or cloud products.
• Superb written communication skills, with a keen eye for detail.
• Ability to provide cross-functional leadership and display an ownership mindset.
• Ability to quickly learn and understand complex subject matter.
• Proficiency in MadCap Flare or similar authoring tools (Oxygen, XMetaL, etc.).
• Excellent organizational and time management skills are critical for on-time deliverable readiness.
• Provide knowledge and leadership in certain areas of technical communication.

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}