Strategic Customer Success Manager (Enterprise)

Role Requirements

• 4+ years of applicable experience as a full lifecycle Customer Success Manager
• Bachelor's degree or equivalent career experience Experience with the following technologies: Sharepoint, Excel, GSuite (slides, documents, etc.), Figma, or related visual or workflow tools, Hubspot, Zendesk, and Atlassian products (JIRA, Confluence) 
• Proficient interpersonal skills, demonstrated by the ability to build and maintain authentic business relationships at the executive level and effectively manage relational challenges
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
• Influential verbal and written communication skills, including expertise in presenting to both small and large audiences 
• Proficient understanding of Sales lifecycle concepts within the Software as a Service industry
• Ability to communicate highly technical details simply to non-technical audiences
• Willingness to travel to customer sites and trade events as needed
• Ability to effectively forecast, take measurable action steps toward, and exceed when possible, both net and gross retention goals
• Proficient organization of projects and associated internal/external teams: exhibited project management and time management skills


Preferred Qualifications
• Account Management, Consulting, Product Training and Enablement, Project Management, or Change Management experience Preferred
• Experience or knowledge in providing SaaS to the following industries: Manufacturing, Field Services, Construction/Engineering, Automotive, Aerospace/Defense
• Basic understanding of standard integration practices and key customer side stakeholders that lead key technical deployment activities (e.g. SSO, Enterprise systems, APIs, etc.)