Technical Account Manager II

2 Months ago • All levels • Technical Art

Job Summary

Job Description

As a Technical Account Manager II at PlayStation, you will be the key technical liaison for developers in Japan and Korea. Your responsibilities include building and maintaining strong relationships with partners, proactively identifying and resolving project risks, collecting and championing partner feedback, providing on-site support and training, and contributing to training events and postmortems. You will bridge technical and business aspects of development, collaborating with internal teams and promoting standard methodologies. Frequent travel to Japan and Korea is required. The ideal candidate possesses engineering experience with game SDKs, understands game development pipelines, and has excellent communication skills. Proficiency in English and Korean is mandatory.
Must have:
  • Engineering experience with game SDKs
  • Understanding of game development pipelines
  • Excellent communication and interpersonal skills
  • Proficiency in English and Korean
  • Lead partner relationships
  • Provide on-site support and training
Good to have:
  • Technical knowledge of PlayStation platform
  • Direct console game development experience
  • Japanese language skills
Perks:
  • Discretionary bonus
  • Hybrid Working
  • Private Medical Insurance
  • Dental Scheme
  • 25 days holiday per year
  • On-Site Gym
  • Subsidised Café
  • Free soft drinks
  • On-site bar
  • Access to cycle garage and showers

Job Details

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

 

Technical Account Manager II

London, UK / Remote

We are looking for a bilingual (English and Korean) Technical Account Manager II to join our team and help support our valued partners across Japan and Korea. In this role, you'll serve as a key technical liaison, ensuring developers in the region have a best-in-class experience working with PlayStation tools and platforms. Your language skills, technical insight, and relationship management expertise will play a critical role in strengthening partnerships and driving successful game launches in two of our most important markets.

Responsibilities:

  • Lead partner relationships and collaborate with other groups around the world to build consistency in our approach to service.
  • Bridge the technical and business aspects of development by partnering internally with our Global Developer Technology Group (GDTG) engineers and business account management teams.
  • Meet regularly with your assigned accounts/partners to proactively identify project risks, support needs, and opportunities.
  • Build long-term collaborative relationships with technical decision-makers and influencers.
  • Maintain strong ownership of the accounts & titles you work on, prioritizing and helping to ensure resolution of all issues as they arise.
  • Collect partner feedback and champion that within PlayStation.
  • Recommend and promote standard methodologies to licensed partners.
  • Provide onsite support and training.
  • Contribute to training events, postmortems, and advisory panels.
  • Frequent travel to Japan and Korea to visit SIE offices and partner locations.

Qualifications: 

  • Engineering experience with hands-on exposure to game SDKs and ability to understand their content.
  • Understanding of general development pipelines for games.
  • Excellent communication (written and verbal) and interpersonal skills with an eye toward providing excellent customer support.
  • Familiarity with development tools and ability to quickly familiarize with new deeply technical projects in development.
  • The ability to operate with little to no supervision at partner sites, providing a professional and useful service to our partners.
  • Willing to travel and coordinate with leverage technical expertise in other groups to tackle issues at hand. When not able to directly or efficiently tackle partner problems, identify technical expertise needed to tackle the problems.
  • Undergraduate degree or equivalent experience in the industry.
  • Proficiency in English and Korean languages.

Preferred: 

  • Technical knowledge of the PlayStation platform.
  • Direct console game development experience, i.e., contributed to the launch of a console title in a technical capacity.
  • Familiar with working with a globally distributed group.
  • Japanese language skills are a plus.
  • Experience working with external partners.

 

Benefits:

  • Discretionary bonus opportunity
  • Hybrid Working (within Flexmodes)
  • Private Medical Insurance
  • Dental Scheme
  • 25 days holiday per year
  • On Site Gym
  • Subsidised Café
  • Free soft drinks
  • On site bar
  • Access to cycle garage and showers

 

 

 

#LI-SV1

 

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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About The Company

Want to take your career to the next level? Search open job vacancies at any of the Sony Interactive sites by visiting playstation.com/careers/


Sony Interactive Entertainment pushes the boundaries of entertainment and innovation, starting from the launch of the original PlayStation in Japan in 1994. Today, we continue to deliver innovative and thrilling experiences to a global audience through our PlayStation line of products and services that include generation-defining hardware, pioneering network services, and award-winning games. Headquartered in San Mateo, California, with global functions in California, London, and Tokyo, and game development studios around the world as part of PlayStation Studios, we believe that the power of play is borderless. Sony Interactive Entertainment is a wholly owned subsidiary of Sony Group Corporation.  


For more information about our company, please visit SonyInteractive.com. For more information about PlayStation products, please visit PlayStation.com.

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