Technical Support Engineer - Azure Backup & Recovery Service

1 Month ago • 1-3 Years • Administrative • DevOps

Job Summary

Job Description

The Technical Support Engineer – Azure Backup & Recovery Service role involves owning, troubleshooting, and resolving customer technical issues related to Azure Backup and Recovery services. This includes collaborating with teams, utilizing troubleshooting tools, and contributing to product improvements. Responsibilities encompass responding to and resolving customer issues, building communities with peer roles, and developing technical proficiency through training. The position requires experience with Windows Server, Azure Active Directory, cloud environments, and Microsoft products, including System Center Data Protection Manager and Azure Backup agent. The role is hybrid (up to 50% remote) and requires fluency in Korean, English, and Mandarin.
Must have:
  • 1+ years experience or Bachelor's degree in relevant field
  • Azure Backup & Recovery expertise
  • Windows Server, Azure AD experience
  • Cloud experience (security, networking)
  • Large enterprise environment support
  • Microsoft product knowledge
  • Scripting (PowerShell or Python)
  • Fluent in Korean, English, Mandarin
Good to have:
  • Linux/Mac administration
  • System development experience

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

 

Language Qualification
Korean Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

Mandarin Language: fluent in reading, writing and speaking. 

 

Required
• Up to 3 years’ customer facing support experience
• Up to 3 years’ experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory Administration
• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

• Demonstrated experience in system development, network operations, software support or IT consulting. 
• Solid foundation and background in Microsoft products and technologies. 
• Knowledge related to Microsoft System Center Data Protection Manager. 
• Understanding of Microsoft Azure platform, specifically use of Microsoft Azure Backup agent and IaaS VM Backup together with Microsoft Azure Site Recovery and Azure Migration 
• Experience with Linux or Mac administration.
• Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).

 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

 

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

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