Senior IT Support Engineer

2 Months ago • 4-8 Years • Administrative • $57,269 PA - $78,120 PA

Job Summary

Job Description

Rush Street Interactive seeks a Senior IT Support Engineer to enhance its IT infrastructure. Responsibilities include implementing, managing, and supporting IT systems and applications, providing on-site and remote technical assistance, and acting as an escalation point for user support. The role requires expertise in Identity and Access Management (IAM) systems (CyberArk, Delinea, Okta, ForgeRock), Microsoft 365 services, and ensuring compliance with regulations like GDPR and ISO-27001. The ideal candidate will possess strong problem-solving skills, experience with IAM best practices, and excellent communication abilities. This position involves collaboration with development and infrastructure teams and external vendors.
Must have:
  • IAM Systems (CyberArk, Okta, etc.)
  • Microsoft 365 Administration
  • Advanced troubleshooting skills
  • Compliance (GDPR, ISO-27001)
  • Excellent communication
Good to have:
  • ISO 27001 & PCI DSS experience
  • ITIL Framework knowledge
  • Microsoft Certifications
  • Identity and Access Certifications
Perks:
  • Discretionary annual bonus
  • 401(k) plan
  • Comprehensive medical coverage
  • Flexible time off
  • Employee Assistance Program

Job Details

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

We are looking for a Senior IT Support Engineer, whose primary focus will be on elevating and advancing our IT foundations. This role will be responsible for implementing, managing, and supporting IT systems and applications, providing both on-site and remote technical assistance. The key focus is on delivering an exceptional customer experience and providing comprehensive solutions for advanced technical issues, ensuring that all systems, network connections, and software are functioning properly for RSI staff. 

What You’ll Do:  

  • Engage in ongoing efforts to deliver exceptional IT experience for all RSI employees by providing proactive management and maintenance of RSI IT applications.
  • Implementation, configuration, administration, and maintenance of Identity and Access Management systems like CyberArk, Delinea, Okta, ForgeRock etc. 
  • Manage and configure Microsoft 365 services, including but not limited to SharePoint, Exchange Online, Intune, Active Directory, Azure, and Entra to ensure integration with Azure for seamless user identity and access management.
  • Act as an escalation point for user support issues, taking ownership and providing advanced technical support for queries related to computer systems, software, and hardware, ensuring timely and effective resolutions.
  • Managing user accounts and permissions ensuring users are authenticated and authorized to access systems, applications and databases based on their job responsibilities (RBAC or ABAC) in the identity and access management systems. 
  • Plan, implement and manage integrations of all systems to the access management system.
  • Ensure full compliance with relevant regulations and standards (e.g., GDPR, ISO-27001, PCI-DSS) across all jurisdictions the organization operates in, adapting IAM policies as necessary to new legal requirements.
  • Provide technical support on-site or via remote-access system. Troubleshoot hardware, software, networking and connection issues
  • Cooperate closely with Development teams, Infrastructure team, external vendors and Customer Support
  • Create and maintain technical documentation and manuals.

All About You: 

  • Strong knowledge of popular operating systems (Microsoft Windows, Apple macOS, Linux), software applications, and remote connection systems
  • Experience working as a Microsoft Systems and Applications Administrator / Engineer.
  • Experience with Identity and Management systems (CyberArk, Delinea, Okta, ForgeRock etc.,),  including HRIS integrations and IAM best practices.
  • Demonstrate the ability to solve complex hardware and software issues
  • Experience with developing and implementing IT & InfoSec processes
  • Demonstrate self-initiative and proactivity.
  • Show team-player mentality and leadership qualities.
  • Very good mastery of English
  • Excellent interpersonal skills
  • Good written and verbal communication skills
  • A sense of ownership and a passion for technology
  • Critical thinking skills, decisive judgment and the ability to work with minimal supervision

Any of the following would be nice to have:

  • Experience with ISO 27001 controls and PCI DSS requirements
  • Identity and Access Systems Certifications
  • Microsoft Administration Certifications
  • Experience with developing and implementing IT processes
  • Experience working with the ITIL Framework
This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The salary range reflects potential variations in experience, skills, and location. The salary range does not reflect total compensation, which includes base salary, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility: Open to candidates across the US (except California, Washington, Maryland, and New York).
Benefits:
  • Discretionary annual company bonus
  • 401(k) plan with 100% company match on the first 4%
  • Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
  • Flexible time off plan
  • Employee Assistance Program (EAP)

Pay Range

$57,269 - $78,120 CAD

What makes us great:
  • Comprehensive compensation
  • Work-life balance initiatives
  • Autonomy – we embrace personal freedom and responsibility
  • Creativity – we are open to new ideas of how we can be better
  • Growth – we want you to develop personally as well as professionally
  • Top-notch professionals who are passionate about what they doing
  • People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

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