Training Coordinator, APAC

Key Responsibilities: 

As a Training Coordinator, you will be the keystone of our training operations, ensuring smooth and effective delivery of our programs. Your responsibilities will include:

• Effectively communicate with channel partners to ensure they are aware of and comply with certification requirements.
• Plan and manage course schedules to maximize resource utilization and profitability.
• Ensure that partners adhere to Milestone’s Channel Partner Program certification requirements.
• Advocate the benefits of our training programs to distributors, integrators, and end users. 
• Handle course registrations and payments according to Milestone policies and procedures. 
• Meet and exceed training and certification targets in terms of classes and student numbers. 
• Work closely with local sales teams to proactively promote training opportunities.
• Ensure the availability of high-quality external trainers across different regions and languages.

Success in This Role: 

Your day-to-day activities will include:

• Call potential attendees to explain course details and benefits.
• Conduct marketing activities to promote upcoming training sessions.
• Enter key customer information into CRM and Learning Management Systems.
• Keep potential attendees informed and follow up to secure their participation.
• Manage orders for training courses, issue invoices, and follow up on payments.
• Collaborate with sales teams and channel partners to ensure high attendance.
• Maintain a pool of skilled and knowledgeable trainers.
• Achieve training goals across different geographic regions.

The Ideal Candidate Will Have:

• A BA degree.
• Strong understanding and experience in inside sales and/or customer service.
• Exceptional communication abilities, especially over the phone, to effectively engage with partners and customers.
• Excellent organizational skills with the capability to manage multiple tasks efficiently.
• Proven experience working in a cross-regional role, demonstrating cultural awareness and adaptability.
• Strong experience in managing customer relationships and ensuring customer satisfaction.
• Proficiency with Salesforce or other CRM tools to manage data and track interactions.
• Excellent command of English, both written and verbal, to communicate effectively with diverse stakeholders.
• Decisive and agile, able to make informed decisions quickly and efficiently.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.

Additional Skills Preferred:

• Multi-language abilities are a plus.
• Ability to take calculated risks.
• Strong teamwork and cooperation skills.
• Desire to learn and problem-solving mindset.

About the Team:

You will be part of the Partner & Customer Training team, responsible for the marketing, sales, and delivery of training and certifications across APAC and EMEA. Our team consists of 4 coordinators and 2 trainers, working together to drive a professional and profitable service business unit. While your core team members are based in Sofia, Bulgaria, you will collaborate with colleagues in the APAC offices and beyond.