Job Description

Skill required: User-Generated Content Moderation - Content management

Designation: Trust & Safety New Associate

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. The Content Review New Associate will be responsible for processing and investigating terms of service, fraudulent, and spam-related violations. The position is expected to complete content reviews in a timely and precise manner. The position will support keeping a safe platform. Resources are expected to be proactive, motivated, organized, and possess a global perspective in a fast-paced, team-oriented environment. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

What are we looking for?

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and English skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Basic knowledge about the computer and internet
• Must possess logical reasoning, troubleshooting skills and problem-solving skills
• Self-learner (willing to learn about the latest technologies)
• High attention to details
• Good research skills
• Good time management (including down time) and ability to meet tight deadlines.
• Experience using Microsoft Office (Outlook, PowerPoint, Excel, Word)

Roles and Responsibilities:

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Research and resolve all issues related to spam, account takeover, and terms of service violations
• Review web sites/ ad Creative/ video for content quality based on Content Guidelines / policies
• Interpret and enforce content policies
• Throughly check ad content for the quality and accuracy
• Understand and remain up to date with client policies and guidelines; resolve inquiries according to defined policies and procedures
• Effectively identify problems and issues by performing relevant research using the appropriate tools
• Communicate effectively and concisely with the stakeholders
• Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons, and other potentially offensive products