Trust & Safety New Associate

3 Minutes ago • Upto 1 Years

Job Summary

Job Description

This role involves analyzing and reviewing user profiles, audio, videos, and text-based content, as well as investigating and resolving reported issues. You will identify spam, assist victims in removing explicit content, and remove Personal Identifiable Information from search results. Content moderation is a crucial but challenging task, requiring strong resilience and coping skills. You will solve routine problems, work within a team, and follow detailed instructions, contributing to a predetermined scope of work, potentially in rotational shifts.
Must have:
  • Analyze and review user profiles, audio, videos, and text-based content.
  • Investigate, escalate, and/or resolve issues reported by users or flagged by the system.
  • Identify spam content to provide genuine search results.
  • Help victims remove explicit videos/photographs from global sites.
  • Remove Personal Identifiable Information reported by users from search results.
  • Review, classify, and/or remove content according to client guidelines.
  • Understand and remain updated on changing client policies and guidelines.
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
Good to have:
  • Adaptable and flexible
  • Ability to perform under pressure
  • Ability to handle disputes
  • Ability to meet deadlines

Job Details

Skill required: User-Generated Content Moderation - Content Moderation

What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results. Addressing ad blocking through improving ad experiences across the web. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

What are we looking for?

  • Adaptable and flexible
  • Ability to perform under pressure
  • Ability to handle disputes
  • Ability to meet deadlines

Roles and Responsibilities:

  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shifts
  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, and English skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills

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Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

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