User Experience Writer

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We are currently partnering with a major financial institution to fill an exciting User Experience Writer position with their Consumer & Community Banking division. This division is known for its innovative digital solutions and customer-centric approach, leading the U.S. in credit card sales and deposit growth.

Location: Plano, TX or Columbus, OH
Type: Hybrid (3 days onsite per week)
Contract Duration: 6+ months, with potential for conversion to full-time
Rate: $51.00 - $59.00/hour

As a User Experience Writer, you will have a key role in shaping customer experiences and building trust across our client’s digital products and services. With a focus on content design, you will plan, create, and structure content that enhances user experiences, collaborating closely with cross-functional teams to deliver intuitive, engaging, and accessible content.

Key Responsibilities:

• Content Strategy: Develop and implement content strategies for products and features that align with user experience principles and business goals.
• Collaboration: Work with design, product, and engineering teams to create user-friendly content that is accessible and intuitive for diverse audiences.
• Taxonomy Creation: Build and refine content taxonomies based on user feedback to improve content structure and navigation.
• Brand Voice: Craft clear, concise, and engaging content that communicates complex concepts effectively while maintaining the brand’s voice.
• Content Performance: Analyze content performance metrics and provide data-driven recommendations for content optimization and enhanced user experiences.
• Content Standards: Adhere to and help evolve content standards, including voice, tone, and content patterns.
• Design Collaboration: Collaborate with designers on design solutions and iterative prototypes to ensure content is integrated effectively.
• Compliance: Ensure content follows governance rules and secure necessary approvals from legal, risk, and compliance partners.

Required Qualifications:

• 3+ years of experience in content design or user experience writing, or equivalent experience in copywriting for digital experiences.
• Strong ability to develop content architectures and write clear, concise, user-focused content.
• Experience with accessibility guidelines and inclusive design to create user-friendly content.
• Familiarity with iterative design techniques, incorporating user feedback to continuously improve content.
• Proficient in content platforms and understanding of their impact on user experience.
• Ability to quickly adapt to new financial services products and offerings.

Preferred Qualifications:

• Advanced copywriting skills, particularly in crafting headlines and calls to action that drive engagement and conversion.
• Experience in marketing, advertising, or branding for consumer products.
• Experience measuring content effectiveness through both quantitative and qualitative analysis.
• Expertise in storytelling and its role in user interaction.
• Knowledge of content strategy techniques, including heuristic audits, content matrices, site mapping, and pattern design.
• A strong opinion (softly held) on the Oxford comma.

Perks & Benefits:

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Program
• Commuter Benefit
• eLearning and Education Reimbursement
• Ongoing Training & Development

To qualify for our benefits package, you must work over 30 hours per week and the assignment must last a minimum of 10 weeks.

If you meet the qualifications and are ready to make an impact, we encourage you to apply now. Our team will guide you through the interview process and advocate on your behalf to ensure the best possible outcome.

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.