VP of Emergent Markets

Description

Job Success Profile

VP of Emergent Markets

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman works proactively and collaboratively with its worldwide customers in pulp and paper, leather, and water treatment to deliver exceptional service and innovative specialty chemical solutions to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.  Buckman is in the middle of a digital transformation of its businesses and focused on building the capabilities and tools in support of this.

Location

• Remote

Language

• English

Travel

• 25%

Objective of the Position

To provide strategic leadership and oversight for the company's Emergent Markets operations, driving sustainable growth, profitability, and market penetration. The Vice President Emergent Markets will be responsible for developing and executing effective business strategies, building a winning team, fostering strategic partnerships, and managing risk to drive exceptional results for our Customers and Buckman. This role demands a blend of marketing savvy, data-driven thinking, and channel expertise to cultivate untapped opportunities, forge key partnerships, and propel our reach beyond traditional pathways.  This role is responsible for championing a high safety culture, setting the strategy to win, and delivering results.  This role will collaborate with New Business Development, Research & Development, Marketing and Technology, and Smart Digital to ensure the Corporation delivers both highly profitable growth plan and superior Customer Experience.                                                                     

Responsibilities:

• Oversee emergent market operations, driving revenue generation to meet P&L targets and increase market share.
• Develop and execute comprehensive sales strategies aligned with organizational goals.
• Stay informed on market trends, customer needs, and economic shifts to prioritize resources (people, capital, time) effectively.

• Build strong relationships with key customers, ensuring high satisfaction and retention.
• Develop processes to assess and address customers' preferred service delivery needs, integrating Voice of Customer (VOC) insights.
• Establish and monitor customer experience metrics, including Net Promoter Score (NPS) and Customer Effort Score (CES).

• Drive sales pipeline growth and forecast revenue to meet targets.
• Monitor sales performance metrics, analyze data, and identify growth opportunities.
• Collaborate on omnichannel strategies to optimize service delivery across high-touch, hybrid, and remote models.

• Lead strategic marketing initiatives to drive growth across markets, segments, and product lines.
• Conduct competitive analysis, including competitor capabilities and investments, to inform market strategy.
• Partner with indirect and inside sales teams to align pricing strategies and channel decisions.

• Develop a digital product offering portal, integrating input from sales leaders, SMEs, and marketing.
• Activate omnichannel visions, including e-commerce interfaces, ensuring alignment with customer service expectations.

• Design and implement processes for seamless customer handoffs between business units.
• Collaborate with business unit leaders to allocate customers based on service delivery models.

• Promote a culture of safety with visible, consistent leadership.
• Ensure adherence to safety standards for employees, customers, and the public, prioritizing safety over expediency.

Qualifications

• Education:
  • M.S. in Business Administration or Business School Certification Program
• Experience:

• 10+ years of senior sales leadership experience with a proven track record in achieving revenue targets, driving growth, and developing high-performing teams.
• Expertise in sales management, team development, and performance optimization.
• Demonstrated success in launching and scaling go-to-market channels.
• Proficiency in CRM and sales automation tools.

• 5+ years of experience in the chemical industry.
• Expertise in insight selling and emerging technologies, including digital solutions.
• Experience managing remote or hybrid teams.

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