Job Description

Are you the pink shark in the sea of sameness?
Casino games tend to look boringly similar. We believe in making casino games that stand out. For that, it takes people who stand out. Do you have the raw talent needed to continually deliver to new and existing customers with games that revitalize, renew, and reinforce the gaming experience? Right now, we are looking for Account Managers who wants to join us in our fight against industry monotony.

About the role

You will join at the start of what will be an industry leading business. You will be a part of one of the most exciting new gaming businesses with one of the most exciting studios to appear in years. You will be a highly motivated, experienced and ready to build and manage strong operator and partner relationships to maximize profits.

This is a unique opportunity to work alongside an elite team led by industry experts. Our company creates innovative and unique content played by hundreds of thousands of players across the globe. Your contribution will have a direct impact on the success of the business, the studio, and its products.

If you have previous experience in account management within the iGaming industry, that’s a big plus! Understanding the nuances of the industry and the ability to hit the ground running in this dynamic environment will set you apart from other candidates.

Responsibilities

Build strong relationships, rapport, and retention with customers.
Develop strong connections with key business executives and stakeholders.
Drive customer performance and revenue growth by making strategic recommendations.
Collaborate with internal colleagues, support teams, and management to enhance the customer journey.
Continuously improve customer satisfaction, support processes, metrics, and KPIs.
Deliver KPIs, metrics, and detailed status reports to management.
Serve as a liaison between customers and cross-functional teams, ensuring the timely and successful delivery of solutions tailored to customer needs.
Manage customer requests and needs effectively.
Share knowledge within the team and foster an open and creative work environment.

Qualifications

3+ years of account management experience (iGaming experience is a significant advantage).
A genuine passion for quality deliveries with the ability to communicate enthusiasm and engagement.
High attention to detail while balancing multiple priorities.
Quick learner with the capacity to adapt to changing priorities.
Proficiency in MS Office Suite and multi-channel contact center software.
High level of integrity, strong analytical and decision-making skills, and awareness of regulatory challenges.
Self-driven and highly motivated, with a collaborative and team-player attitude.
A passion for great games and a desire to push boundaries.

Other information

Based in sunny Malaga, Spain
Health Insurance included
You must be an EU citizens or have a valid work permit for the EU

Why Join Us?
At our core, we’re here to challenge the status quo of casino games. If you have the skills, passion, and industry insight (especially within iGaming) to join a team that’s building something extraordinary, we’d love to hear from you

Apply for this job

About us

RAW is a new studio with a conviction to create something that stands out in the sea of sameness. We develop innovative, easy-to-understand and highly entertaining slot games for the gaming industry. We were founded in March 2021, by well-known industry experts with strong investment backing.

At RAW iGaming, we believe in the fundamental principles of equality and diversity. We are committed to fostering an inclusive environment where everyone, regardless of gender, race, age, sexual orientation or beliefs, is respected and valued. This commitment is integral to our culture and drives our efforts to ensure equal opportunities and create a diverse and dynamic workforce.

About The Company

The saying is: you shouldn’t bring a knife to a gunfight. Implying that you should bring a gun. But why stop there? Bring a bazooka, a sniper rifle or, heck, a tank. With lasers. That can fly. It’s not cheating to choose a smarter tool. Something more effective and innovative. To survive as an operator in this highly competitive industry, you must dare to stand out in the sea of sameness. That’s why you need RAW.

RAW is an idea and philosophy of how and what you truly need to differentiate your player offer. Built from the raw, using one-part insane creativity and one-part commercial sanity. Always designed with simplicity in mind, making our games easy to understand and play. By combining familiar elements with drastically different elements, we let you revitalise, renew and reinforce your entertainment offer.

To get the edge you have to truly dare something new, something innovative, something that blows your players socks, shirts and hats off. That's why we deliver games that stand out. Let's talk.