AI Safety Operations

1 Month ago • All levels • Operations

Job Summary

Job Description

This AI Safety Operations role is remote, with optional work from offices in New York, London, and Warsaw. Responsibilities include building and overseeing safety operations, mentoring a team of specialists, managing customer requests and safety incidents, supporting the development of automated safety systems, crafting operational guidelines, and staying ahead of trends in AI safety. The ideal candidate possesses experience in safety operations, content moderation, or related fields, strong data analysis skills (SQL, cloud data warehouses), and experience managing operational teams. A strong bias towards automation and cross-functional collaboration is crucial.
Must have:
  • Safety operations experience
  • Operational process design & implementation
  • Data analysis skills (SQL, cloud data warehouses)
  • Team management experience
  • Bias towards automation
Good to have:
  • Experience in trust and safety, AI data labeling, or customer support
  • Experience with building automated systems
Perks:
  • Remote-first work environment
  • Global team collaboration
  • High-velocity innovation
  • Continuous growth opportunities
  • Annual company offsite

Job Details

This role is remote, so it can be executed globally. If you prefer, you can work from our offices in New York, London and Warsaw.

About ElevenLabs 

At ElevenLabs, we are pioneering voice technology with our cutting-edge research and products. 

We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world’s biggest names (see customer stories). We closed our Series-C funding at a 3.3B valuation at the beginning of this year and are backed by the leading names in tech and AI (a16z, ICONIQ, NEA, Sequoia, NFDG, Salesforce, and many others).

We are at an exciting phase of our growth and innovation and are looking for ambitious people to help us further push the boundaries of voice AI. This is a rare chance to be an early member of a company on the rise. If this excites you, we want to meet you! 

Who we are

A global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone. 

About the role

This role is within the AI Safety organization but will interface with all other orgs internally, and potentially externally. Specifically you will:

  • Build a safety ops machine:  Design and implement protocols to handle various safety operational workflows including moderation, appeals, and safety-related user requests.

  • Mature and oversee the safety operations: Mentor, and lead a group of safety ops specialists who review & assess a high volume of flagged content, handle appeals, investigate and respond to incidents, and support our machine learning engineering team.

  • Manage customer requests and safety incidents. Oversee our response to internal and external safety requests. Ensure quality and consistency of our response.

  • Support development of automated safety systems. Work with engineering, policy and investigations team members to support building automated systems, including data labeling for moderation classifiers & detection models.

  • Craft clear guidelines: Translate our prohibited use policies into operational guidelines for human reviewers and automated systems.

  • Automation-first mindset: Build processes with an eye to automation; implement simple automations independently  

  • Stay ahead of the curve. Stay abreast of developments in trust and safety ,and AI safety, and introduce ideas for automation and efficiency to the team. Survey the ecosystem for tooling, processes and standards that can improve safety outcomes, and support selection, integration and management of external tools.

Who you are

We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you: 

  • Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.  

  • Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead. 

  • Are analytical, efficient, and strive on solving complex challenges with a first principles mindset. 

  • Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.

  • Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.

What you bring

  • Background in safety operations, content moderation, customer support, and/or product management 

  • Experience designing, and implementing operational processes & protocols for human or automated implementation. Experience doing this in trust and safety, AI data labeling, customer support or  security teams strongly preferred. 

  • Strong track record working with data. You have experience crafting SQL queries and tables and working with cloud data warehouses (e.g. Snowflake, Big Query). You can manipulate, understand and draw insights from structured or unstructured data. You lean on insights, metrics, and user behavior patterns to inform and refine your moderation strategies, policies, and tools. 

  • Track record managing operational teams. You have successfully developed, mentored and managed an operational team, or can demonstrate strong potential in doing so. 

  • Operational rigor: You thrive under pressure, staying organized and decisive even when handling emergencies or sudden surges in risky content. You build foundations that can handle high volumes with a bias towards automations/scalability.

  • Cross-functional fluidity: You’re skilled at collaborating with engineers, product teams, and other stakeholders to ensure safety measures integrate seamlessly with ongoing innovations. You do this by pointing towards a common goal, even when the safety requirements might be perceived to slow down.

  • Thick skin: You maintain composure and objectivity while confronting disturbing or complex material, ensuring it doesn’t impede your (or your teams’) judgment or well-being.

What we offer

  • High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!) 

  • Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings.

  • Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.

#LI-remote

Similar Jobs

MURKA - Data Scientist

MURKA

Poland (On-Site)
2 Months ago
Enphase Energy - Sr. Software Engineer - Enlighten Cloud Backend

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Discord - Senior Staff Software Engineer, Data Platform

Discord

San Francisco, California, United States (Remote)
4 Months ago
Trek - Senior Oracle SOA Developer

Trek

Haryana, India (On-Site)
2 Months ago
Next Level Business Services - Big Data Architect with IBM Big Insights

Next Level Business Services

St. Louis, Missouri, United States (Hybrid)
5 Months ago
Grindr - Senior Analyst, Programmatic

Grindr

Los Angeles, California, United States (Hybrid)
3 Months ago
Paytm - DGM- Ad Operations

Paytm

Bengaluru, Karnataka, India (On-Site)
6 Months ago
The Walt Disney Company - Career Development & Education Programs Intern

The Walt Disney Company

Anaheim, California, United States (On-Site)
2 Months ago
Trek - Future Store Manager - Portland Area

Trek

Portland, Oregon, United States (On-Site)
2 Months ago
Life church - Associate Operations Pastor

Life church

United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Fliff  Inc  - User Acquisition Manager

Fliff Inc

Austin, Texas, United States (On-Site)
9 Months ago
Saviynt - Technical Lead, Professional Services - NA

Saviynt

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
RoofStack - Business Intelligence Engineer

RoofStack

İstanbul, İstanbul, Türkiye (Hybrid)
3 Months ago
Tesla - Data Analytics Internship

Tesla

North Brabant, Netherlands (On-Site)
2 Months ago
Casumo - Senior Business Analyst

Casumo

(Hybrid)
2 Months ago
Social Discovery Group - Deputy Head of Core Products

Social Discovery Group

Serbia (Remote)
4 Months ago
Ness Digital - Senior .NET Full-Stack Engineer

Ness Digital

Timișoara, Timiș, Romania (Remote)
2 Months ago
The Walt Disney Company - Manager, Marketing Finance (DTC Finance Team)

The Walt Disney Company

New York, New York, United States (On-Site)
3 Months ago
Wargaming - Game Data Analyst (World of Tanks)

Wargaming

Belgrade, Serbia (On-Site)
1 Month ago
GoTo Group - Lead Software Engineer - Cartography

GoTo Group

Singapore (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Universal Music - Manager, Experience & Site Merchandising

Universal Music

New York, New York, United States (On-Site)
1 Month ago
Netflix - Associate, Finance & Strategy, Products & Technology - Content Business Product

Netflix

Los Gatos, California, United States (On-Site)
5 Months ago
That's No Moon - Lead Environment Concept Artist

That's No Moon

Los Angeles, California, United States (Remote)
2 Months ago
Bungie - Contract Marathon Associate Marketing Manager

Bungie

United States (Hybrid)
1 Month ago
Scientific Games  - Advanced Business Intelligence Analyst

Scientific Games

Alpharetta, Georgia, United States (Hybrid)
2 Months ago
Super - Senior Full-Stack Software Engineer ( Remote! )

Super

Orlando, Florida, United States (Remote)
5 Months ago
ByteDance - GPU/AI Application Platform Engineer Intern (Server Platform)

ByteDance

San Jose, California, United States (On-Site)
2 Months ago
PlayStation Global - Senior DevOps Information System Engineer

PlayStation Global

Aliso Viejo, California, United States (On-Site)
1 Month ago
Meta - Software Engineer, Systems ML - SW/HW Co-design

Meta

Bellevue, Washington, United States (Remote)
5 Months ago
Riot Games - Associate Art Director - VALORANT, Characters (Agents)

Riot Games

Los Angeles, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Sporty Group - IN Quality Analyst

Sporty Group

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Tesla - Service Operations Lead

Tesla

Vienna, Vienna, Austria (On-Site)
2 Months ago
The Walt Disney Company - Media Delivery Ops Specialist

The Walt Disney Company

Amsterdam, North Holland, Netherlands (On-Site)
2 Months ago
Onward Search - Streaming Coordinator

Onward Search

Los Angeles, California, United States (On-Site)
2 Months ago
IGT - Product Trainer II

IGT

Rhode Island, United States (On-Site)
4 Months ago
Krafton  - Milestone Review Process Manager

Krafton

Seoul, South Korea (On-Site)
1 Month ago
Scale AI - Operations Specialist (New Grads)

Scale AI

Mexico City, Mexico City, Mexico (Remote)
6 Months ago
Netflix - Lead, Production Management - India

Netflix

Mumbai, Maharashtra, India (On-Site)
3 Months ago
DraftKings - Sports Trader

DraftKings

Plovdiv, Plovdiv Province, Bulgaria (On-Site)
1 Month ago
Morning Star - Senior Executive - P&C Operations

Morning Star

Mumbai, Maharashtra, India (Hybrid)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Overview

ElevenLabs is an AI Audio research and deployment company. 


Our research team develops AI Audio models that generate realistic, versatile and contextually-aware speech and sound effects. Our product team makes these models accessible for everyday users, prosumers, and businesses to create & localize content. 


Our technology is used to voice audiobooks and news articles, animate video game characters, help in film pre-production, automate localization processes in entertainment, create dynamic audio content for social media and advertising, and train medical professionals. It has also given back voices to those who have lost them and helped individuals with accessibility needs in their daily lives.


For more information, visit www.elevenlabs.io

San Francisco, California, United States (Hybrid)

New York, New York, United States (Remote)

United Kingdom (Remote)

United States (Remote)

View All Jobs

Get notified when new jobs are added by ElevenLabs

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug