Assistant, Middle Mile (Freight Coordinator, Longhaul)

2 Weeks ago • 2-3 Years • $24,000 PA - $36,000 PA

Job Summary

Job Description

The role of Assistant, Middle Mile (Freight Coordinator, Longhaul) involves liaising with logistics service providers and customers to ensure timely deliveries. Responsibilities include monitoring and recording trip data, managing billing processes with logistics providers to avoid payment delays, ensuring all trips and returns are recorded, and overseeing the use of MMDA for both in-house and vendor trips. The position also requires collaboration with other departments, managing schedules for in-house drivers, monitoring provider performance, participating in vendor reviews, and supporting insurance claims to recover losses. The job emphasizes improving service levels through process optimization, handling manual invoices, conducting freight audits, and submitting payment approvals. Fluency in English and proficiency in MS Office or Google Docs are essential.
Must have:
  • Diploma/Degree or equivalent
  • 2-3 years experience in transport/freight forwarding/logistics
  • Logistics/3PL industry know-how
  • Superior communication and interpersonal skills
  • Motivated, resilient, able to deal with difficult customers
  • Strong analytical skills
  • Fluency in English
  • Proficient in MS Office or Google Docs
  • Willing to work night shifts
Good to have:
  • Assist FC liase with logistics service providers and customers
  • Maintain monitoring and recording data for all trips
  • Control on biling matters
  • Ensure all trips are recorded
  • Collaboration with other departments

Job Details

JOB RESPONSIBILITIES

  • Assist FC liase with logistics service providers and customers to ensure on-time deliveries
  • Maintain monitoring and recording the data for all trips including the standby, departure and arrival times
  • Help control on biling matters with logistics service providers to reduce the delay of payment processing to logistics service providers.
  • Ensure all trips are recorded including the return D.O and the invoices
  • Ensure all trips use the MMDA (in-hours and vendor trips)
  • Collaboration with other departments for the day to day operations
  • Manage schedule for the LGH in house driver
  • Assist and monitor logistics service provides'performance3 to ensure timely delivery of shipments
  • Participate in vendor performance reviews to ensure vendor adherence to committed lead time.
  • Support insurance claims which arise form logistics service providers or internal trucking to ensure maximum recovery on losses.
  • Work jointly with logistics service providers as well as the management team on transport plan deployment to minimize transition difficulties during implementation.
  • Communicate with vendors for schedule and driver arrangements
  • Liase with internal and external customers on transportation matters to ensure smooth operations
  • Improve service level by identifying optimization of processes and procedures.
  • Receive weekly/monthly manual invoices from logistics service providers.
  • Manual freight audit
  • Submit payment approval

JOB REQUIREMENTS

  • Diploma/ Degree or equivalent.
  • Minimum 2-3 years of professional experience in the transport/freight forwarding/logistics field related to freight forwarding and logistics.
  • Logistics/third party logistics (3PL) industry know-how and background, conversant with commercial processes and operational viabilities.
  • Superior communication and interpersonal skills are necessary; strong team player.
  • An independent performer, he/she must be motivated and resilient, with an ability to deal with difficult customers and deliver even under pressure.
  • Strong analytical skills to interpret and examine regulations required.
  • Fluency in English in required.
  • Highly proficient in MS Office or Google Docs platforms
  • Willing to work on NIGHT SHIFT
RM2,000 - RM3,000 a month

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