Associate Consultant

Company:

Mercer

Description:

Job Description:

As a Consultant on the Darwin Evolve Delivery team, you will play a pivotal role in implementing Darwin™ for our clients and managing any changes to their requirements while utilizing the platform and its services. Your contributions will be essential in helping our clients realize the full value of their investment in our technology.

We will count on you to:

• Understand the concepts of benefits and how they are built on Darwin, as well as the end-to-end benefit administration processes on the platform.
• Deliver tasks assigned by senior team members or the leadership team, ensuring accountability for scoping, designing, and documenting requirements in accordance with the Darwin Delivery Methodology (DDM).
• Collaborate with the Configuration and QA teams to implement the agreed design and oversee the testing of the configured solution to meet defined specifications and requirements.
• Support clients during User Acceptance Testing (UAT) and capture and track process wins throughout the project lifecycle.
• Demonstrate excellent stakeholder and relationship management skills to mediate and provide solutions that align with the client's needs within the framework of Darwin's capabilities.
• Effectively convey complex ideas in a simple and understandable manner to all stakeholders.
• Manage workload prioritization with your Squad Lead while maintaining focus on the strategic picture across both clients and the business.
• Collaborate with Project Managers to update plans, risk, and issues logs in line with DDM.
• Contribute to process improvement initiatives and drive efficiency across both the department and Darwin Services.
• Lead project workshops to understand the client's business and benefit structures, determining how Darwin can best meet their needs.

What you need to have:

• Bachelor's degree in a relevant field.
• Strong understanding of benefits concepts and benefit administration processes.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong organizational and time management skills with attention to detail.
• Proficiency in Microsoft Office Suite.
• Experience with Darwin or similar technology platforms is a plus.
• Knowledge of Atlassian tools (e.g., Jira, Confluence) is mandatory.

What makes you stand out?

• A good team player who displays consistent teamwork skills and strong work ethics.
• Logical thinking and problem-solving skills with high analytical capabilities.
• Structured and well-organized, with a positive, can-do attitude.
• Great English communication skills (verbal and written).

Why join our team:

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.