Bilingual Contact Center Senior Specialist

As a Bilingual Contact Center Sr Specialist at Nielsen, you'll work remotely from home, managing relationships with Nielsen families participating in media measurement panels. Responsibilities include conducting phone interviews, verifying eligibility, ensuring proper equipment installation and maintenance, and troubleshooting technical issues remotely. Strong communication and persuasion skills are crucial for recruiting, coaching, and supporting these households. You'll need to collect device information, ensure accurate data collection, and meet performance goals related to sample quality and customer satisfaction. A quiet workspace, high-speed internet, and flexibility for evening/weekend work are required, along with mandatory in-person orientation in Mexico City.