Jobs

Scholarships

Courses

Companies

Placements

Community

Home >

Jobs >

Bilingual Contact Center Senior Specialist

Mexico City, Mexico (Remote)

Bilingual Contact Center Senior Specialist

12 Hours ago • All levels • Administrative • Undisclosed

About the job

1 skill required for this role

Add these skills to join the top 1% applicants for this job

networking

Job Description

As a Bilingual Contact Center Sr Specialist at Nielsen, you'll work remotely from home, managing relationships with Nielsen families participating in media measurement panels. Responsibilities include conducting phone interviews, verifying eligibility, ensuring proper equipment installation and maintenance, and troubleshooting technical issues remotely. Strong communication and persuasion skills are crucial for recruiting, coaching, and supporting these households. You'll need to collect device information, ensure accurate data collection, and meet performance goals related to sample quality and customer satisfaction. A quiet workspace, high-speed internet, and flexibility for evening/weekend work are required, along with mandatory in-person orientation in Mexico City.

Must have:

Bilingual (English & Spanish)
Excellent communication skills
Technical proficiency (computers, software)
Strong organizational & time management
Customer service & relationship building

Good to have:

Sales experience

Perks:

Work from home

Exciting work-From Home Opportunity!As a Bilingual Contact Center Sr Specialist, you'll be the face of Nielsen, building and maintaining relationships with our panel families. You'll recruit, coach, and support Nielsen households, ensuring their active participation and the integrity of our data collection process.

Job Responsibilities & Home Office Requirements

Managing relationships with Nielsen families participating in media measurement panels.
Conduct phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance.
Strong communication and persuasion skills are crucial.
Collect device information, troubleshoot remotely, and ensure accurate data collection.
Meet performance goals related to sample quality and customer satisfaction.
Home Office Requirements: Requires a quiet workspace, high-speed internet, flexibility for evening/weekend work, and mandatory in-person orientation in Mexico City.

What You'll Need:

Bilingual Proficiency: Fluency in both English and Spanish (written and verbal) is essential.
Strong Communication & Interpersonal Skills: Excellent negotiation and customer service skills are required, with sales experience a plus.
Technical Proficiency: Requires strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking.
Superior organizational and time management abilities are crucial.
High school diploma or equivalent work experience.

#LI-GR1

View Full Job Description

Upload your resume, increase your shortlisting chances by 80%