Customer Engineer III, Infrastructure, National Security, Public Sector

1 Month ago • 10 Years + • DevOps • $147,000 PA - $218,000 PA

Job Summary

Job Description

As a Customer Engineer III, you'll partner with sales teams to showcase Google Cloud's capabilities to public sector clients. Responsibilities include understanding customer needs, developing cloud solutions, conducting proof-of-concept work, and troubleshooting technical issues. You'll guide customers through application migration to the cloud, recommend infrastructure modernization strategies, and present solutions to both technical and executive stakeholders. Experience in cloud native architecture, infrastructure engineering, and security is essential. Strong communication and presentation skills are vital for success in this role. This involves working with the Department of State and National Security customers.
Must have:
  • 10+ years cloud native architecture experience
  • Experience with cloud/on-premise infrastructure
  • Public sector stakeholder engagement
  • Application migration to cloud platforms
  • Strong communication and presentation skills
Good to have:
  • Experience with networking concepts (SDN, routing, VPNs)
  • Security expertise (encryption, IAM, access control)
  • National Security customer experience
  • Department of State experience
  • Experience building Greenfield territories
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details


Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.
  • Experience engaging with, and presenting to, technical stakeholders and executive leaders in public sector.

Preferred qualifications:

  • Experience in migrating applications and services to cloud platforms.
  • Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers and firewalls.
  • Experience in, or supporting the National Security customers.
  • Experience with security concepts such as encryption, identity management, access control, attack vectors, and pen testing.
  • Experience prospecting, building, and maintaining customer relationships from scratch, with excitement for building Greenfield territories in government accounts.
  • Experience working with the Department of State.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer in the federal public sector space, you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. You will engage with customers to understand their business and technical requirements, and present practical and useful solutions on Google Cloud.

brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

The US base salary range for this full-time position is $147,000-$218,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
  • Share enterprise infrastructure modernization expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
  • Work with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
  • Guide customers through assessments of existing legacy application environments and provide recommendations on a prioritization roadmap for infrastructure and application modernization.
  • Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.

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