LeoVegas are looking for dedicated, passionate, and customer focused individuals, who will be the first point of contact for our valued customers. Working as a Customer Experience advisor, means having close contact with our customers via phone, email and live chat. You will also work alongside our other teams including Payments, Fraud, Safe Gambling and CRM. This role is very fast paced, but we always ensure that our customers have a positive experience. LeoVegas will provide you with all the equipment including a laptop, to ensure we support you within the role!

We want to be there for our customers, so this role is 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during the interview.

Language: Supporting the Dutch market means you need to be fluent in both writing and speaking in Dutch and English.

YOU WILL BE RESPONSIBLE FOR:

Clear and concise communication to our customers via live chat, email and phone.
Listen to customer inquiries and resolve problems effectively whilst adhering to policies and procedures.
Address customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.

OUR SUCCESSFUL CANDIDATE WILL HAVE:

Resilience to work towards and exceed KPIS.
Able to work as an individual, but also contribute to the wider team and our culture.
Enthusiastic and self-motivated team player.
Excellent oral and written communication.
Strong organisational and time management skills.
Previous experience in the gambling industry is desirable, but not essential as we are focused on providing a superior customer experience.

WHO ARE WE?

At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.

BENEFITS

Hybrid work policy

4 weeks of Workation (T&C apply)
Well-being allowance to support your active lifestyle
Private health insurance
Discounts across a range of retailers, gyms, bars & restaurants
We offer an employee assistance program that can provide help and guidance during challenging moments.
For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.

JOIN US!

In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!

**As our company working language is English we’d like to see your CV in English please**

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About The Company

LeoVegas

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LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.

As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM).

For more information, visit www.leovegasgroup.com.