Customer Experience Advisor - Dutch Market - Part time

Description

• Clear and concise communication to our customers via live chat, email and phone.       
• Listen to customer inquiries and resolve problems effectively whilst adhering to policies and procedures.       
• Address customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.       

• Resilience to work towards and exceed KPIS.        
• Able to work as an individual, but also contribute to the wider team and our culture.       
• Enthusiastic and self-motivated team player.       
• Excellent oral and written communication.       
• Strong organisational and time management skills.        
• Previous experience in the gambling industry is desirable, but not essential as we are focused on providing a superior customer experience.        

• Hybrid work policy      

• 4 weeks of Workation (T&C apply)      
• Well-being allowance to support your active lifestyle      
• Private health insurance      
• Discounts across a range of retailers, gyms, bars & restaurants      
• We offer an employee assistance program that can provide help and guidance during challenging moments.      
• For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.